Intradiem, the leading provider of Intelligent Automation solutions for contact centre and back-office teams, announced that it has recently launched projects with Virgin Media and AXA highlighting the company’s ongoing expansion in the EMEA market space. Continue reading Intradiem Continues Strong UK Growth with Virgin Media and AXA Launches
Daily Archives: January 12, 2022
Cinos Signs Partnership Agreement with Enghouse Interactive to Strengthen Contact Centre Offering to UK Public Sector
Enghouse Interactive has announced that leading unified communications specialist, Cinos, has achieved authorised partnership status within its EMEA partner programme. Continue reading Cinos Signs Partnership Agreement with Enghouse Interactive to Strengthen Contact Centre Offering to UK Public Sector
Nuvias UC Fuels Its Growth In Europe Through Alliance Technologies GmbH Acquisition
As part of its exciting and fast-paced growth, driven by increased demand from its customer base to provide best of breed solutions across Europe, Nuvias UC announces the acquisition of Alliance Technologies GmbH, a UC specialised, value added distributor founded in 2001. Continue reading Nuvias UC Fuels Its Growth In Europe Through Alliance Technologies GmbH Acquisition
City of Detroit 911 to Implement NICE Inform Elite to Improve Service to Citizens and Communities
NICE announced that the City of Detroit (Michigan) 911 communications centre will be deploying NICE Inform Elite to digitally transform processes around tracking performance metrics, performing quality assurance reviews, and reconstructing incidents. Continue reading City of Detroit 911 to Implement NICE Inform Elite to Improve Service to Citizens and Communities
Key Group targets customer vulnerability with Aveni
Equity release pioneer Key revealed it is working with speech analytics platform Aveni.ai as it seeks to build on its award-winning customer service with artificial intelligence. Continue reading Key Group targets customer vulnerability with Aveni
Second Nature Launches AI-Powered Interactive Sales Coaching Solution with $12.5M Investment
Second Nature, the automated AI-powered sales coaching solution, announced the company’s launch alongside a $12.5M Series A round of investment by signals Venture Capital, StageOne Ventures, Cardumen Capital, and Zoom Video Communications, Inc. via the Zoom Apps Fund. With the closing of this round, the total capital raised by Second Nature stands at $15.5M. Continue reading Second Nature Launches AI-Powered Interactive Sales Coaching Solution with $12.5M Investment