Pindrop, a global technology leader offering security, identity, and intelligence for every voice, announced its partnership with Five9, a leading provider of the intelligent cloud contact centre. Continue reading Pindrop and Five9 Partner to Provide Greater Access to Authentication and Fraud Protection for Five9 Customers
Daily Archives: January 27, 2022
Alvaria Adds Real Time Intelligent AI Capability to Optimize Enterprise Contact Centre Employees
Alvaria, the world leader in enterprise-scale customer experience and workforce engagement management, announced the introduction of Alvaria Real Time Optimizer, a new cloud application of the Alvaria Workforce Engagement Management Suite that enhances the contact centre agent experience. Continue reading Alvaria Adds Real Time Intelligent AI Capability to Optimize Enterprise Contact Centre Employees
Provident uses DRUID conversational AI technology to expedite access to information and improve sales team efficiency
Provident Financial Romania, part of the International Personal Finance (IPF) group, the largest home credit business in Europe, has chosen DRUID technology to enable instant access to business and HR data with the aim of facilitating a boost in employee engagement and efficiency. Continue reading Provident uses DRUID conversational AI technology to expedite access to information and improve sales team efficiency
Vodafone takes customer service to the next level with Google Cloud and Genesys-powered AI virtual assistant ‘TOBi’ and Speech IVR
Vodafone is taking customer care to the next level by partnering with Google Cloud and Genesys to launch a suite of artificial intelligence-powered chat bots and smart speech recognition tools to improve customer experience by resolving queries in record time. Continue reading Vodafone takes customer service to the next level with Google Cloud and Genesys-powered AI virtual assistant ‘TOBi’ and Speech IVR
8×8 Appoints Lisa Del Real as Global Channel Chief
8×8, a leading integrated cloud communications platform announced the appointment of Lisa Del Real to Global Channel Chief, reporting to Chief Sales Officer Ken Berryman. Continue reading 8×8 Appoints Lisa Del Real as Global Channel Chief
Qualtrics Caps Off Record Year as Top Global Organizations Choose to Expand with the Experience Management Leader
Qualtrics, the leader and creator of the experience management (XM) category, announced that top global brands, including Barclays, Comcast and Southwest Airlines, chose Qualtrics during the fourth quarter of 2021—capping off a record year for the company. Continue reading Qualtrics Caps Off Record Year as Top Global Organizations Choose to Expand with the Experience Management Leader