John D’Anna to lead Hammer, the contact centre assurance division created from the acquisition of Empirix by Infovista

Hammer, an Infovista company that makes customer experience work, has announced the appointment of John D’Anna, former CEO of Empirix as its new President. Hammer emerged from the acquisition of Empirix by Infovista in April of 2021 and serves the world’s leading contact centres to guarantee optimal customer experience and business outcomes. Continue reading John D’Anna to lead Hammer, the contact centre assurance division created from the acquisition of Empirix by Infovista

AI Leader LAIYE and IAC join forces to make waves in EMEA intelligent automation market

LAIYE, Asia’s leading Intelligent Automation (IA) provider, announced that it has signed a strategic partnership with globally-recognised IA expert IAC, combining market-leading automation expertise, servicing the 57% of companies that are exploring intelligent automation. Continue reading AI Leader LAIYE and IAC join forces to make waves in EMEA intelligent automation market

LoneTree Capital Makes Significant Investment in Conversational AI Market Leader OneReach.ai

LoneTree, a New York-based growth capital firm backed by top-tier research universities, announced it has made a significant growth investment in OneReach.ai, a Gartner Magic Quadrant leader focused on democratizing conversational AI and machine learning through their flexible low-code/no-code development platform. This is LoneTree’s first investment in this market. Continue reading LoneTree Capital Makes Significant Investment in Conversational AI Market Leader OneReach.ai

Observe.AI ranked G2 2022 Leader in Speech Analytics & Quality Assurance for Contact Centers

Observe.AI, an Intelligent Workforce Platform that transforms contact centres through AI, announced it has been named a 2022 Grid Report Leader in Speech Analytics and Quality Assurance for Contact Centers by G2, the world’s leading business solutions review website. Continue reading Observe.AI ranked G2 2022 Leader in Speech Analytics & Quality Assurance for Contact Centers

Bandwidth Announces Duet for Genesys: A Global BYOC Solution To Accelerate the Enterprise Contact Centre Move to the Cloud

Bandwidth Inc., a leading global enterprise cloud communications company, announced an important step forward in the future of the enterprise contact centre with Genesys®, a global cloud leader in customer experience orchestration. Continue reading Bandwidth Announces Duet for Genesys: A Global BYOC Solution To Accelerate the Enterprise Contact Centre Move to the Cloud