Content Guru, the leading provider of enterprise-grade cloud customer experience solutions, has announced the launch of storm® LITETM, its new stripped-back feature bundle that enables SMBs and other organisations with smaller contact centres to move cost-effectively to the cloud. Continue reading Content Guru Brings the Power of storm® to Smaller Contact Centres with New Bundled Package
Daily Archives: January 18, 2022
International survey probes the future of customer service and considers consumer preferences versus contact centre strategies
Having surveyed 2,600 consumers and contact centre professionals in both the UK and USA, research commissioned by PCI Pal® (LON: PCIP), the global cloud provider of secure payment solutions for business communications, has found that 61% of consumers overall (81% in the UK and 40% in the US) feel that an increased use of technology to handle customer service enquiries, such as chatbots or self-service websites, increases an organisation’s security risk. Continue reading International survey probes the future of customer service and considers consumer preferences versus contact centre strategies
New Zealand Domain Name Commission Selects Dialpad for Contact Centre Operations
Dialpad announced the New Zealand Domain Name Commission chose Dialpad to power its customer service operations. With AI at its core, Dialpad is a modern communication, collaboration, and contact centre platform that enables more efficient and effective conversations with unmatched security, reliability, and flexibility. Continue reading New Zealand Domain Name Commission Selects Dialpad for Contact Centre Operations