Aculab has announced the launch of FaiSentry, a new racially unbiased, face identification and verification system. Its facial biometric engine combines enterprise-grade security and ease of use, creating the optimal business and client experience. Continue reading Aculab enhances biometric authentication suite with FaiSentry, a highly secure AI-driven face recognition system
Monthly Archives: February 2022
UKG Acquires SpotCues and its Groupe.io Mobile Communications Platform
UKG Inc., a leading global provider of human capital management (HCM), payroll, HR service delivery, and workforce management solutions, announced the acquisition of SpotCues and its award-winning mobile communications platform, Groupe.io. Continue reading UKG Acquires SpotCues and its Groupe.io Mobile Communications Platform
Zendesk Announces Termination Of Merger Agreement With Momentive
Zendesk, Inc. announced that it has terminated the Agreement and Plan of Merger by and among Zendesk, Milky Way Acquisition Corp., and Momentive Global Inc., after it did not receive the approval of its stockholders to adopt the proposal to issue shares of Zendesk common stock in connection with the proposed transaction at the Stockholder Meeting held on February 25, 2022. Continue reading Zendesk Announces Termination Of Merger Agreement With Momentive
Momentive Announces Termination of Zendesk Transaction
Momentive Global announced that its previously announced merger agreement with Zendesk has terminated. While Momentive received the requisite number of votes from its stockholders to approve the transaction, Zendesk did not receive the requisite number of votes from its stockholders. Continue reading Momentive Announces Termination of Zendesk Transaction
Airtel Business Africa and Avaya Partner to Deliver Effortless Customer Experiences Across the Continent
Airtel Africa, a leading provider of telecommunications and mobile money services with a presence in 14 countries across Africa, announces that its B2B provider, Airtel Business Africa, has signed a memorandum of understanding (MoU) with Avaya, to better equip organizations across the continent to deliver effortless customer and employee experiences by providing customer control and flexibility on its fixed voice service. Continue reading Airtel Business Africa and Avaya Partner to Deliver Effortless Customer Experiences Across the Continent
Aircall Announces a Strategic Investment From HubSpot Ventures
Aircall, the adaptable cloud-based phone solution valued above $1bn, announced new strategic funding from HubSpot Ventures as part of its collaboration with HubSpot, a leading CRM platform for growing companies. Continue reading Aircall Announces a Strategic Investment From HubSpot Ventures
CSS Corp and SupportLogic Announce Strategic Partnership to Deliver Proactive Customer Support Experience
CSS Corp and SupportLogic have announced a strategic partnership to help businesses elevate their customer support experience proactively by preventing escalations, improving backlog management, and reducing customer adoption barriers. Continue reading CSS Corp and SupportLogic Announce Strategic Partnership to Deliver Proactive Customer Support Experience
Another record-breaking year for Playvox as Contact Centers Prefer its Workforce Engagement Management
Playvox, the leading CRM-connected omnichannel contact centre provider of workforce engagement solutions, announced another year of significant growth. Fiscal year 2021, which ended December 31, saw annual recurring revenue (ARR) grow by over 2X with a corresponding 48 percent increase in customers. Continue reading Another record-breaking year for Playvox as Contact Centers Prefer its Workforce Engagement Management
1. FC Köln’s Official Chatbot Answers Fans Quickly And Efficiently with Solvemate
Solvemate, the leading provider of conversational AI for customer service, announces a collaboration with the Federal Football League 1. FC Köln. 1. FC Köln welcome their chatbot “Et Lisbätt”, to help fans get the answers they are looking for reliably, 24/7. Continue reading 1. FC Köln’s Official Chatbot Answers Fans Quickly And Efficiently with Solvemate
Alvaria Applauded by Frost & Sullivan for Enabling Compliant Outbound Dialing and Debt Collection with Its Omnichannel Outbound Solutions
Based on its recent analysis of the North American outbound campaign management market, Frost & Sullivan recognizes Alvaria with the 2021 North American Outbound Campaign Management Customer Value Leadership Award. The company deploys artificial intelligence in its omnichannel,compliant outbound capabilities over SMS, voice, and email channels. Continue reading Alvaria Applauded by Frost & Sullivan for Enabling Compliant Outbound Dialing and Debt Collection with Its Omnichannel Outbound Solutions
New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance
Calabrio announced the extension of its self-scheduling features available in Calabrio Workforce Management (WFM). Addressing the increased demand for greater flex time and more employee autonomy, new Calabrio Self-Scheduling expands the schedule areas an agent can have influence over such as adding days of work, moving work hours and partial-day shift trading. Continue reading New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance
Sigma Connected and Vanquis mark 10-year milestone with new customer service contract
A business outsourcing provider has been awarded a new, additional contract by a long-standing financial services client. Continue reading Sigma Connected and Vanquis mark 10-year milestone with new customer service contract
Zoom Introduces Category-Redefining Contact Center Solution
Zoom Video Communications, announced Zoom Contact Center, an omnichannel contact centre solution that is optimized for video and integrated right into the same Zoom experience. Now available, Zoom Contact Center, previously Zoom Video Engagement Center, combines unified communications and contact centre capabilities with the useability of the Zoom platform. Continue reading Zoom Introduces Category-Redefining Contact Center Solution
New ‘Total Economic Impact’ Study Shows 171% ROI with Pindrop’s Business Solutions
Pindrop, a global technology leader offering security, identity, and intelligence for every voice, today announced the findings of a commissioned Total Economic Impact™ (TEI) Study conducted by Forrester Consulting. The study interviewed six Pindrop customers, aggregated the interviewees’ experiences and combined the results into a single, mid-size composite customer organisation. Continue reading New ‘Total Economic Impact’ Study Shows 171% ROI with Pindrop’s Business Solutions
Cirrus appoints Steve Miller as its first Head of Customer Success
Cirrus, the market leader in cloud contact centre solutions, has announced the appointment of Steve Miller as its first Head of Customer Success to strengthen relationships with the company’s growing list of clients. Continue reading Cirrus appoints Steve Miller as its first Head of Customer Success