Aculab enhances biometric authentication suite with FaiSentry, a highly secure AI-driven face recognition system

Aculab has announced the launch of FaiSentry, a new racially unbiased, face identification and verification system. Its facial biometric engine combines enterprise-grade security and ease of use, creating the optimal business and client experience. Continue reading Aculab enhances biometric authentication suite with FaiSentry, a highly secure AI-driven face recognition system

Zendesk Announces Termination Of Merger Agreement With Momentive

Zendesk, Inc. announced that it has terminated the Agreement and Plan of Merger by and among Zendesk, Milky Way Acquisition Corp., and Momentive Global Inc., after it did not receive the approval of its stockholders to adopt the proposal to issue shares of Zendesk common stock in connection with the proposed transaction at the Stockholder Meeting held on February 25, 2022. Continue reading Zendesk Announces Termination Of Merger Agreement With Momentive

Airtel Business Africa and Avaya Partner to Deliver Effortless Customer Experiences Across the Continent

Airtel Africa, a leading provider of telecommunications and mobile money services with a presence in 14 countries across Africa, announces that its B2B provider, Airtel Business Africa, has signed a memorandum of understanding (MoU) with Avaya, to better equip organizations across the continent to deliver effortless customer and employee experiences by providing customer control and flexibility on its fixed voice service. Continue reading Airtel Business Africa and Avaya Partner to Deliver Effortless Customer Experiences Across the Continent

CSS Corp and SupportLogic Announce Strategic Partnership to Deliver Proactive Customer Support Experience

CSS Corp and SupportLogic have announced a strategic partnership to help businesses elevate their customer support experience proactively by preventing escalations, improving backlog management, and reducing customer adoption barriers. Continue reading CSS Corp and SupportLogic Announce Strategic Partnership to Deliver Proactive Customer Support Experience

Another record-breaking year for Playvox as Contact Centers Prefer its Workforce Engagement Management

Playvox, the leading CRM-connected omnichannel contact centre provider of workforce engagement solutions, announced another year of significant growth. Fiscal year 2021, which ended December 31, saw annual recurring revenue (ARR) grow by over 2X with a corresponding 48 percent increase in customers. Continue reading Another record-breaking year for Playvox as Contact Centers Prefer its Workforce Engagement Management

1. FC Köln’s Official Chatbot Answers Fans Quickly And Efficiently with Solvemate

Solvemate, the leading provider of conversational AI for customer service, announces a collaboration with the Federal Football League 1. FC Köln. 1. FC Köln welcome their chatbot “Et Lisbätt”, to help fans get the answers they are looking for reliably, 24/7. Continue reading 1. FC Köln’s Official Chatbot Answers Fans Quickly And Efficiently with Solvemate

Alvaria Applauded by Frost & Sullivan for Enabling Compliant Outbound Dialing and Debt Collection with Its Omnichannel Outbound Solutions

Based on its recent analysis of the North American outbound campaign management market, Frost & Sullivan recognizes Alvaria with the 2021 North American Outbound Campaign Management Customer Value Leadership Award. The company deploys artificial intelligence in its omnichannel,compliant outbound capabilities over SMS, voice, and email channels. Continue reading Alvaria Applauded by Frost & Sullivan for Enabling Compliant Outbound Dialing and Debt Collection with Its Omnichannel Outbound Solutions

New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance

Calabrio announced the extension of its self-scheduling features available in Calabrio Workforce Management (WFM). Addressing the increased demand for greater flex time and more employee autonomy, new Calabrio Self-Scheduling expands the schedule areas an agent can have influence over such as adding days of work, moving work hours and partial-day shift trading. Continue reading New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance

Zoom Introduces Category-Redefining Contact Center Solution

Zoom Video Communications, announced Zoom Contact Center, an omnichannel contact centre solution that is optimized for video and integrated right into the same Zoom experience. Now available, Zoom Contact Center, previously Zoom Video Engagement Center, combines unified communications and contact centre capabilities with the useability of the Zoom platform. Continue reading Zoom Introduces Category-Redefining Contact Center Solution

New ‘Total Economic Impact’ Study Shows 171% ROI with Pindrop’s Business Solutions

Pindrop, a global technology leader offering security, identity, and intelligence for every voice, today announced the findings of a commissioned Total Economic Impact™ (TEI) Study conducted by Forrester Consulting. The study interviewed six Pindrop customers, aggregated the interviewees’ experiences and combined the results into a single, mid-size composite customer organisation. Continue reading New ‘Total Economic Impact’ Study Shows 171% ROI with Pindrop’s Business Solutions