Eckoh acquires Syntec for £31m to Enhance its Product Offering, Extend Patented IP and Accelerate Cloud Growth

Eckoh, the leading Customer Engagement data and payment security provider, has completed its acquisition of Syntec Holdings Ltd (Syntec), a UK-based company specializing in secure payment solutions for Contact Centers, for £31m ($41m). Continue reading Eckoh acquires Syntec for £31m to Enhance its Product Offering, Extend Patented IP and Accelerate Cloud Growth

Stella Connect by Medallia’s Integration with Snappy Gifts Makes Rewarding Agents a Snap

Medallia announced a new integration with its Contact Center Suite that makes it easy for companies to reward customer service agents. Stella Connect by Medallia, the company’s engagement and performance management solution for contact centre agents, now offers a seamless integration with Snappy Gifts, an incentive rewards platform for sending employee gifts to celebrate holidays, work anniversaries, performance milestones, and birthdays. Continue reading Stella Connect by Medallia’s Integration with Snappy Gifts Makes Rewarding Agents a Snap

Mastercard to add to services momentum with acquisition of Dynamic Yield, McDonald’s cutting-edge personalization platform

Mastercard and McDonald’s announced an agreement for Mastercard to acquire McDonald’s state-of-the art personalization platform and decision engine company, Dynamic Yield. Dynamic Yield’s technology is a natural addition to Mastercard’s existing suite of services that help brands deliver more effective and trusted customer experiences across channels. Continue reading Mastercard to add to services momentum with acquisition of Dynamic Yield, McDonald’s cutting-edge personalization platform

NICE Named Market Share Leader in Workforce Optimization

NICE announced that it has been recognized as the overall market share leader for total workforce optimization (WFO) by DMG Consulting LLC. The ‘Contact Center Workforce Optimization/Workforce Engagement Management Mid-Year Market Share Report’ ranked NICE in the highest position across eight of nine categories. Continue reading NICE Named Market Share Leader in Workforce Optimization

Odigo announces the integration of Google DialogFlow CX with its conversational AI offer

Odigo, the leading French provider of omnichannel contact centre solutions, continues to invest in pioneering artificial intelligence (AI) through the integration with the new version of Google Cloud’s Dialogflow CX solution. With Odigo, customers can benefit from the most innovative conversational AI features on the market. Continue reading Odigo announces the integration of Google DialogFlow CX with its conversational AI offer

Teleperformance Applauded by Frost & Sullivan for Enabling a Seamless and Effortless CX with Its Digital Integrated Business Services

Based on its recent analysis of the Southern Cone CX outsourcing services industry, Frost & Sullivan recognizes Teleperformance with the 2021 Enabling Technology Leadership Award. The company helps organizations create a seamless and effortless CX while significantly reducing costs across front-office and back-office operations. Continue reading Teleperformance Applauded by Frost & Sullivan for Enabling a Seamless and Effortless CX with Its Digital Integrated Business Services

TTEC Announces Agreement to Acquire Public Sector Citizen Experience Platform

TTEC Holdings, Inc., one of the largest global CX technology and services innovators for end-to-end digital CX solutions, announces the signing of an agreement to acquire certain citizen experience and smart city assets of Faneuil, Inc. a wholly owned subsidiary of ALJ Regional Holdings, Inc. Continue reading TTEC Announces Agreement to Acquire Public Sector Citizen Experience Platform

Teleperformance acquires Senture, a significant BPO operator for government services in the United States

Teleperformance, a leading global group in digitally integrated business services, announced that it has acquired Senture, a significant business process outsourcing (BPO) operator for government services in the United States, from Kingswood Capital Management, L.P. (Kingswood), a US private investment firm based in Los Angeles, California. Continue reading Teleperformance acquires Senture, a significant BPO operator for government services in the United States