Medallia, the global leader in customer and employee experience, announced the signing of a definitive agreement to acquire Thunderhead, the leader in enterprise technology for real-time interaction management and journey orchestration. Continue reading Medallia to acquire Thunderhead, leader in every-channel journey orchestration
Daily Archives: January 24, 2022
Emovis choose Sabio Group to support cloud migration of its UK contact centre infrastructure
Emovis, a leader in toll-based mobility solutions and services, has selected Sabio Group to support a migration project which will see its UK contact centre infrastructure moved to the cloud. Continue reading Emovis choose Sabio Group to support cloud migration of its UK contact centre infrastructure
Toople Opens Second Contact Centre with Support from BT
Toople PLC, a provider of bespoke telecom services to UK SMEs and a reseller of BT’s products and services, is delighted to announce that it has opened a second contact centre based in South Cheshire, which is now fully operational. Continue reading Toople Opens Second Contact Centre with Support from BT
NICE Announces NEVA for Collection Adherence
NICE announced the availability of NEVA (NICE Employee Virtual Attendant) for Collection Adherence, a specialized offering to help organizations uphold the communications aspects of the new Fair Debt Collection Practices Act in the United States. Continue reading NICE Announces NEVA for Collection Adherence
Sprinklr Enters Contact Centre as a Service Market to Unify Customer Care with New Voice Offering
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the launch of Sprinklr Modern Care Voice. Built on Sprinklr’s unified CXM platform, Modern Care Voice marks Sprinklr’s entry into the Contact Center as a Service (CCaaS) market with a voice offering informed by insights from modern channels, a radically different solution to legacy call centre technology. Continue reading Sprinklr Enters Contact Centre as a Service Market to Unify Customer Care with New Voice Offering
USU Teams up with Voxai Solutions to Provide a Superior Knowledge Management Solution for Genesys Users
USU Knowledge Management announced a partnership agreement with Voxai Solutions, a leading provider of Genesys-based contact center solutions. These two market leaders are joining forces to bring unparalleled Genesys experience combined with access to a mature, AI-powered Knowledge Management solution, USU Knowledge Management. Continue reading USU Teams up with Voxai Solutions to Provide a Superior Knowledge Management Solution for Genesys Users