Playvox, the leading provider of workforce engagement management solutions for the digital-first and CRM-centric contact centre, announced it has acquired Prodsight, a SaaS provider of AI-driven customer interaction analytics. Continue reading Playvox Introduces Customer AI with the Acquisition of Prodsight
Daily Archives: January 13, 2022
Survey probes the future of customer service and considers consumer preferences versus contact centre strategies
Having surveyed 2,600 consumers and contact centre professionals in both the UK and USA, research commissioned by PCI Pal®, the global cloud provider of secure payment solutions for business communications, has found that 61% of consumers overall (81% in the UK and 40% in the US) feel that an increased use of technology to handle customer service enquiries, such as chatbots or self-service websites, increases an organisation’s security risk. Continue reading Survey probes the future of customer service and considers consumer preferences versus contact centre strategies
TELUS International Announces Collaboration with Automation Anywhere to Accelerate Automation Adoption on Google Cloud
TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, announced a collaboration with Automation Anywhere, a global leader in robotic process automation (RPA), to simplify the delivery and migration of automation solutions on Google Cloud. Continue reading TELUS International Announces Collaboration with Automation Anywhere to Accelerate Automation Adoption on Google Cloud
Business Systems, Integrated Care 24 and CLEO Systems Shortlisted for the 2022 HSJ Partnership Awards
Business Systems, Integrated Care 24 and CLEO Systems are delighted to announce that its NICE Nexidia Speech and Text Analytics project has been shortlisted for Best Healthcare Analytics Project for the NHS at the HSJ Partnership Awards 2022, recognising their outstanding contribution to healthcare – in what has been an exceptional and challenging period across the sector. Continue reading Business Systems, Integrated Care 24 and CLEO Systems Shortlisted for the 2022 HSJ Partnership Awards
NICE Positioned as Overall Exemplary Vendor for Agent Management by Ventana Research
NICE announced that it has been named the overall Exemplary Vendor in the 2022 Value Index for Agent Management report by Ventana Research. NICE ranks highest from among 18 vendors assessed and was named a Value Index Leader across all seven categories evaluated in the report. Continue reading NICE Positioned as Overall Exemplary Vendor for Agent Management by Ventana Research
European cloud communications and UCaaS provider Destiny acquires Meridix and takes leadership position in communication analytics
Destiny, the European provider of secure cloud and business communication solutions for SMEs, announces the acquisition of the leading Swedish analytics and reporting company Meridix. Continue reading European cloud communications and UCaaS provider Destiny acquires Meridix and takes leadership position in communication analytics