Twilio, the leading cloud communications platform, and Teleperformance, a global leader of digitally integrated business services, have announced that they are partnering to bring the next generation of cloud contact centre solutions to companies around the world. Continue reading Twilio and Teleperformance Announce Global Partnership to Enable Next Generation of Cloud Contact Centre Solutions
Daily Archives: January 25, 2022
Affinity Water Partners with Webio to Boost Customer Engagement
Affinity Water, the largest water-only company in the UK, is taking the plunge and has begun a new digital engagement process by introducing conversational SMS messaging to its customers to drive up engagement rates. Continue reading Affinity Water Partners with Webio to Boost Customer Engagement
Contact Centre Operations: Keep it Simple – Keep it Human
Running a contact centre today is a tricky business but it doesn’t have to be – with the right mindset and a human approach it pays to keep it simple. Ross Daniels outlines the most common pitfalls and how to navigate a smooth path to operational efficiency… Continue reading Contact Centre Operations: Keep it Simple – Keep it Human
Infobip appoints Bobby White as Head of Marketing, Europe
Infobip, the global communications provider, has announced Bobby White as its new Head of Marketing for Europe. Bobby will lead a highly skilled marketing team to deliver integrated campaigns, drive customer advocacy and take Infobip’s brand profile to the next level across the region. Continue reading Infobip appoints Bobby White as Head of Marketing, Europe
LiveVox Enhances Knowledge Center to Power Intelligent Self-Service and Collaboration for Customer Service Teams
LiveVox, a leading cloud-based provider of customer service and digital engagement tools, announced enhancements to its Knowledge Center. LiveVox’s Knowledge Center enables intelligent search capabilities and collaboration tools that allow contact centre agents and their customers to find answers to product questions easily and effectively, while providing critical data and insights into customer service trends and areas of opportunity. Continue reading LiveVox Enhances Knowledge Center to Power Intelligent Self-Service and Collaboration for Customer Service Teams
Reputation Announces $150 Million Growth Funding Round to Drive Dominance in the Customer Feedback Market
Reputation, the global leader in Reputation Experience Management (“RXM”), announced it has received a $150 million minority growth investment from Marlin Equity Partners (“Marlin”), a global investment firm with over $8.1 billion of capital under management. Goldman Sachs & Co. LLC acted as Reputation’s exclusive financial advisor. Continue reading Reputation Announces $150 Million Growth Funding Round to Drive Dominance in the Customer Feedback Market