Neustar, Inc., a TransUnion company, has expanded its suite of Contact Center Solutions with Email Intelligence. This new capability provides additional signals and scores to maximize the impact of the email channel while reducing the corresponding compliance and financial risks. Continue reading Neustar Expands Suite of Contact Center Solutions with the Launch of Email Intelligence
Daily Archives: January 20, 2022
Europa Contact Centre team calls out 2022 as pivotal growth year
Europa Contact Centre, the multi-channel outsource contact centre, has recruited three new starters as part of the division’s exciting workforce expansion plans for 2022. Continue reading Europa Contact Centre team calls out 2022 as pivotal growth year
8×8 Closes Acquisition Of Fuze
8×8, a leading integrated cloud communications platform provider, announced the completion of the acquisition of Fuze, a leader in cloud-based communications for the enterprise, for approximately $250 million in stock and cash. Continue reading 8×8 Closes Acquisition Of Fuze
Sitel Group® and Clarke Capital Partners Announce Partnership to Drive Growth of Clearlink
Clarke Capital Partners has joined forces with Sitel Group®, one of the largest global providers of CX products and solutions, to drive the growth of Clearlink as a tech-enabled, omnichannel platform that empowers customers to make well-informed decisions around daily purchases. Continue reading Sitel Group® and Clarke Capital Partners Announce Partnership to Drive Growth of Clearlink
RedDoorz to Enhance Customer Experience with Haptik
Jio Haptik Technologies Limited, one of the world’s largest conversational AI companies, announced that RedDoorz, Southeast Asia’s largest hotel management and booking platform, has selected Haptik to enhance its customer experience. Continue reading RedDoorz to Enhance Customer Experience with Haptik
Aircall partners with Deutsche Telekom to provide each German company with a premium cloud-based phone system
Aircall, founded in 2014, provides a cloud-based call centre software that integrates seamlessly with most CRMs and helpdesk tools. Based in New York, Paris, Sydney, Madrid, Berlin and London, the company currently counts 600+ employees. Aircall was built to make phone systems easy to manage – accessible, transparent, and collaborative. Continue reading Aircall partners with Deutsche Telekom to provide each German company with a premium cloud-based phone system