This new location in Tel Aviv will see Webhelp employing 500 people within our first year. The company is looking for talent in various disciplines, including customer service, social media management, technical support and digital services.
The site officially opened on the 17th of January 2022 and will support one of the largest global hi-tech companies by providing technical support to bolster their customer experience.
The company’s physical presence in Israel will add to Webhelp’s existing 200 sites across more than 50 countries, bringing the first global company in the sector to the country, offering to support local businesses in Hebrew. From the private sector and government alike, Israeli clients can now access the entire portfolio of Webhelp services in Hebrew from a local office and team.
Driven by a vision of making business more human and a solid and unique company culture based on a community of over 95,000 passionate game-changers, Webhelp thrives on making an impact by helping clients in a way that can deliver real value. The company serves over 1,300 clients, a mix of local and international brands.
Webhelp works with clients to design, deliver and optimize end-to-end customer journeys, helping to build brand advocacy and loyalty with customers.
Einat Benjamini, who founded and managed the operations of Golan Telecom, will establish and manage Webhelp’s operations in Israel. Benjamini began her career at Cellcom, where she managed public inquiries. She later went to Bulgaria to build CX operations for mobile operator Tel-M. She then moved to the Netherlands to work with Delek Europe, formerly a part of Yitzhak Tshuva’s Delek Group. When she returned to Israel ten years ago, Michael Golan and then-Golan Telecom president Oren Most hired her to establish Golan Telecom’s operations in Israel.
Einat Benjamini said: “It’s an incredibly exciting opportunity to grow our business, people, and partnership from our new site in the vibrant city, Tel Aviv. We will be welcoming new Webhelpers who will join our team delivering Technical Support Services in Hebrew and English for a global hi-tech client. Our aim is to add more local and global clients to our portfolio while offering our diverse customer experience solutions.”
Olivier Duha, Webhelp CEO and Co-founder said: “We’re excited to be extending our global footprint to Israel. With the local talented engineers who match our game-changers mindset, we’ll start out by providing support services for some of the world’s leading tech companies, while also extending our services in the country along the entire customer journey.”