Amdocs announced that it has completed a digital modernization project with Israeli telecoms operator Cellcom in less than 10 months, producing a series of tangible business benefits including an average 15 percent increase in Cellcom’s frontline customer service agents’ productivity and an 80 percent reduction in new agents’ training time according to Cellcom’s own estimates. Continue reading Cellcom Sees Increase in Customer Service Agent Productivity and Improved Customer Experience with Amdocs →