Observe.AI, an Intelligent Workforce Platform that transforms contact centres through AI, announced the launch of its new offering designed to accelerate data-driven, high-volume sales enablement for B2C organizations. Continue reading Observe.AI’s New Offering for High-Volume B2C Sales Fuels Scalable, Sustainable Revenue Growth
Daily Archives: February 10, 2022
Jennifer Lee Assumes Chief Operating Officer Role at Intradiem
Intradiem, the leading provider of Intelligent Automation solutions for contact centre and back-office teams, announces that Jennifer Lee has assumed the role of Chief Operating Officer (COO), effective immediately. Continue reading Jennifer Lee Assumes Chief Operating Officer Role at Intradiem
Mindful, the Omnipresent Engagement App, Now Available on Genesys AppFoundry
VHT, a leading provider of customer-experience software, announced that its advanced queuing technology, Mindful, is now available on Genesys AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. Continue reading Mindful, the Omnipresent Engagement App, Now Available on Genesys AppFoundry
UserTesting Report Reveals More Than One-third of UK Customers Suffer ‘Poor’ Banking Experiences
More than a third of traditional bank customers and 30% of fintech customers rate their most recent experience as ‘poor’ or ‘very poor’, according to new research from UserTesting, a leader in video-based human insight. Continue reading UserTesting Report Reveals More Than One-third of UK Customers Suffer ‘Poor’ Banking Experiences