Computacenter, the leading independent technology partner, has awarded a three-year, multi-million-pound services contract to Sabio Group to support and optimise the performance of selected core Global Service Desk technologies. Continue reading Computacenter selects Sabio to support key Global Service Desk technologies
8×8, a leading integrated cloud communications platform provider, announced that BDO deployed 8×8 XCaaS™ (eXperience Communications as a Service™) with 8×8 Voice for Microsoft Teams to enhance communication, collaboration, and customer engagement for its almost 6,500 UK employees. Continue reading BDO Enhances Global Communications, Collaboration, And Customer Engagement With 8×8 XCaaS™
Ross Daniels at Calabrio looks at the recently published 2022 Agent Management Value Index Report [i] from analyst firm Ventana Research, for insights into how to structure software selection processes – to help organisations pose the right questions to get the right answers… Continue reading Selecting Agent Management Solutions – are you asking the right questions?
The vast majority (85%) of consumers still rate highly-skilled and knowledgeable contact centre and retail store agents as key to an excellent customer experience from Communications Service Providers (CSPs) according to new research commissioned by Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies. Continue reading Consumers Still Value the Human Touch in Telecoms Customer Experience Despite Digitalization, Amdocs Report Finds
Nintex, the global standard for process intelligence and automation, announced the company has acquired Kryon, a process discovery innovator and robotic process automation (RPA) leader, to further extend the intelligent process automation (IPA) capabilities of the Nintex Process Platform. Continue reading Nintex Acquires Process Discovery Innovator and RPA Leader Kryon
Akixi, a leading call analytics software provider, announces growth investment from Axiom Equity, a B2B SaaS investor, and True North Advisory. Continue reading Akixi announces growth investment led by Axiom Equity and True North Advisory