Sytel Delivers Fully Managed Cloud Solution for Kantar’s Global CATI Centres

Sytel has completed delivery of its Contact Centre as a Service (CCaaS) cloud platform for Kantar’s global market research centres. The platform supports the expected load of 3500+ concurrent telephone interviewers across 25+ countries, and allows any of the global Kantar businesses to run campaigns of any size and of any duration anywhere in the world. Continue reading Sytel Delivers Fully Managed Cloud Solution for Kantar’s Global CATI Centres

ActiveOps software updates providing operations managers with the ability to define, plan and deliver hybrid working

ActiveOps PLC, the management process automation company, today announces a significant update to its leading workforce intelligence solution. WorkiQ 8.0 gives operations managers enhanced insights to effectively manage teams in a hybrid environment as well as make decisions about workload and work location, thus maximising performance while protecting wellbeing. Continue reading ActiveOps software updates providing operations managers with the ability to define, plan and deliver hybrid working

Deutsche Telekom and RingCentral Expand Partnership to Launch ‘RingCentral X powered by Telekom’ for Deutsche Telekom Business Customers

Deutsche Telekom and its partner RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions announced an expansion of their partnership to offer customers ‘RingCentral X powered by Telekom,’ an end-to-end communications and collaboration solution. Continue reading Deutsche Telekom and RingCentral Expand Partnership to Launch ‘RingCentral X powered by Telekom’ for Deutsche Telekom Business Customers

Applause Survey Shows Customer Retention and Revenue Negatively Impacted by Just One Bad Digital Experience

Applause, the world leader in testing and digital quality, recently surveyed more than 4,200 members of their uTest community, the largest community of testers in the world, about their experiences signing up for new digital services. Continue reading Applause Survey Shows Customer Retention and Revenue Negatively Impacted by Just One Bad Digital Experience

Hootsuite Named in Constellation Research’s Social Engagement & Listening Platforms ShortList™

Hootsuite announced it has been named in the Social Engagement and Listening Platforms category of Constellation Research’s ShortList™. This Constellation ShortList of vendors for Social Engagement and Listening Platforms is compiled through conversations with early adopter clients, independent analysis and briefings with vendors and partners. Continue reading Hootsuite Named in Constellation Research’s Social Engagement & Listening Platforms ShortList™