LivePerson announces new AI capabilities and integrations to help brands deliver Curiously Human™ digital experiences

Webhelp Appoints Helen Murray as Chief Client Officer for UK Region

Webhelp are pleased to announce the appointment of Helen Murray to the new role of Chief Client Officer for the UK Region. Helen has been with Webhelp since 2012, and brings with her extensive experience from leading in-house and client-side customer service operations from her time as Chief Customer Solutions Officer. Continue reading Webhelp Appoints Helen Murray as Chief Client Officer for UK Region

PCI Pal® Announces New Global Partnership with VoiceFoundry, a TTEC Digital Company

PCI Pal® – the global provider of cloud-based secure payment solutions – announced a partnership with Customer Experience as a Service specialist and Amazon Connect expert, VoiceFoundry – a TTEC Digital company. The partnership with VoiceFoundry will also provide TTEC Group companies with access to PCI Pal services. Continue reading PCI Pal® Announces New Global Partnership with VoiceFoundry, a TTEC Digital Company

Dataphiles and Infobip take patient comms to new heights by evolving channel partnership

Software solutions company Dataphiles has announced the expansion of its partnership with global cloud communications provider Infobip, utilising its entire SaaS portfolio to provide revolutionary patient experiences across channels including LiveChat, SMS and email. Continue reading Dataphiles and Infobip take patient comms to new heights by evolving channel partnership