Calabrio announced the extension of its self-scheduling features available in Calabrio Workforce Management (WFM). Addressing the increased demand for greater flex time and more employee autonomy, new Calabrio Self-Scheduling expands the schedule areas an agent can have influence over such as adding days of work, moving work hours and partial-day shift trading. Continue reading New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance
Daily Archives: February 23, 2022
Sigma Connected and Vanquis mark 10-year milestone with new customer service contract
A business outsourcing provider has been awarded a new, additional contract by a long-standing financial services client. Continue reading Sigma Connected and Vanquis mark 10-year milestone with new customer service contract
Zoom Introduces Category-Redefining Contact Center Solution
Zoom Video Communications, announced Zoom Contact Center, an omnichannel contact centre solution that is optimized for video and integrated right into the same Zoom experience. Now available, Zoom Contact Center, previously Zoom Video Engagement Center, combines unified communications and contact centre capabilities with the useability of the Zoom platform. Continue reading Zoom Introduces Category-Redefining Contact Center Solution
New ‘Total Economic Impact’ Study Shows 171% ROI with Pindrop’s Business Solutions
Pindrop, a global technology leader offering security, identity, and intelligence for every voice, today announced the findings of a commissioned Total Economic Impact™ (TEI) Study conducted by Forrester Consulting. The study interviewed six Pindrop customers, aggregated the interviewees’ experiences and combined the results into a single, mid-size composite customer organisation. Continue reading New ‘Total Economic Impact’ Study Shows 171% ROI with Pindrop’s Business Solutions
Cirrus appoints Steve Miller as its first Head of Customer Success
Cirrus, the market leader in cloud contact centre solutions, has announced the appointment of Steve Miller as its first Head of Customer Success to strengthen relationships with the company’s growing list of clients. Continue reading Cirrus appoints Steve Miller as its first Head of Customer Success
Infinity appoints VP of Customer Success
Martech SaaS provider Infinity has appointed Penny Thorpe as its VP of Customer Success. The role will elevate the level of service the business can offer to both customers and partners. Continue reading Infinity appoints VP of Customer Success