New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance

Calabrio announced the extension of its self-scheduling features available in Calabrio Workforce Management (WFM). Addressing the increased demand for greater flex time and more employee autonomy, new Calabrio Self-Scheduling expands the schedule areas an agent can have influence over such as adding days of work, moving work hours and partial-day shift trading. Continue reading New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance

Zoom Introduces Category-Redefining Contact Center Solution

Zoom Video Communications, announced Zoom Contact Center, an omnichannel contact centre solution that is optimized for video and integrated right into the same Zoom experience. Now available, Zoom Contact Center, previously Zoom Video Engagement Center, combines unified communications and contact centre capabilities with the useability of the Zoom platform. Continue reading Zoom Introduces Category-Redefining Contact Center Solution

New ‘Total Economic Impact’ Study Shows 171% ROI with Pindrop’s Business Solutions

Pindrop, a global technology leader offering security, identity, and intelligence for every voice, today announced the findings of a commissioned Total Economic Impact™ (TEI) Study conducted by Forrester Consulting. The study interviewed six Pindrop customers, aggregated the interviewees’ experiences and combined the results into a single, mid-size composite customer organisation. Continue reading New ‘Total Economic Impact’ Study Shows 171% ROI with Pindrop’s Business Solutions

Freshworks Powers Southeast Asia’s Leading Fashion Retailer To Create Delightful Customer Experiences

Freshworks, a leading software company empowering businesses to delight their customers and employees, has helped Southeast Asia’s leading fashion and lifestyle retailer Zalora increase agent response time and enhance personalization to its 50 million monthly online shoppers. Continue reading Freshworks Powers Southeast Asia’s Leading Fashion Retailer To Create Delightful Customer Experiences