NICE Expands Partnership with Google, Adding CXone to the Chrome Enterprise Recommended Programme

NICE announced the expansion of its partnership with Google and the optimisation of CXone, the world’s #1 cloud-native customer experience platform, for Chrome OS. Joining Google’s Chrome Enterprise Recommended Programme, CXone, NICE’s secure, scalable and rapidly deployable platform, is now compatible with the Chrome OS ecosystem and available for use in contact centres. Continue reading NICE Expands Partnership with Google, Adding CXone to the Chrome Enterprise Recommended Programme

Capita appoints three new managing directors to Customer Experience division

Capita has appointed three new managing directors to its Capita Experience division. The new hires report directly to the CEO of Capita Experience, Aimie Chapple, and will lead Capita’s growth in its financial services, telco, media and technology markets in the UK and internationally. Continue reading Capita appoints three new managing directors to Customer Experience division

Quiq Adds Instagram and WhatsApp to Fuel Conversational Commerce and Customer Care

Quiq, the AI-powered conversational platform that enables enterprises to engage with customers across the most popular asynchronous messaging channels, announced the addition of Instagram and WhatsApp, two of the world’s premier social media and messaging channels. Continue reading Quiq Adds Instagram and WhatsApp to Fuel Conversational Commerce and Customer Care

Zappix and Premiere Response Partner to Deliver Omnichannel Visual Self-Service Customer Care

Zappix, the leading On-Demand Visual Self-Service Provider, announced a partnership with Premiere Response, a leading domestic omnichannel BPO that supports the world’s most trusted brands. The collaboration allows the two companies to offer enterprise brands comprehensive and seamlessly paired visual self-service solutions alongside the high-touch care delivered by expertly trained customer service representatives for which Premiere Response is known. Continue reading Zappix and Premiere Response Partner to Deliver Omnichannel Visual Self-Service Customer Care

From Boomers to Gen Z, All Generations Agree a Negative Customer Experience is Worse Than A Bad Product

A survey conducted by TELUS International, a digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, indicated that the top reason Americans of all ages would speak poorly about a brand was a negative customer experience, not a poor experience with a product. Continue reading From Boomers to Gen Z, All Generations Agree a Negative Customer Experience is Worse Than A Bad Product

86 Percent of Consumers Will Leave a Brand They Trusted After Only Two Poor Customer Experiences

Emplifi, the leading unified customer experience platform, released “11 key things consumers expect from their brand experiences today,” a new report offering deep insights into customer expectations for B2C brand experiences. The report looks at everything from expected customer service response times and preferred communication channels to just how integral CX is to brand loyalty. Continue reading 86 Percent of Consumers Will Leave a Brand They Trusted After Only Two Poor Customer Experiences