NICE announced the expansion of its partnership with Google and the optimisation of CXone, the world’s #1 cloud-native customer experience platform, for Chrome OS. Joining Google’s Chrome Enterprise Recommended Programme, CXone, NICE’s secure, scalable and rapidly deployable platform, is now compatible with the Chrome OS ecosystem and available for use in contact centres. Continue reading NICE Expands Partnership with Google, Adding CXone to the Chrome Enterprise Recommended Programme
Daily Archives: February 3, 2022
Banishing Complexity – 5 ways to Turn Theory into Practice
Ross Daniels at Calabrio shares his top tips for overcoming contact centre complexity to enhance customer and employee experiences… Continue reading Banishing Complexity – 5 ways to Turn Theory into Practice
Capita appoints three new managing directors to Customer Experience division
Capita has appointed three new managing directors to its Capita Experience division. The new hires report directly to the CEO of Capita Experience, Aimie Chapple, and will lead Capita’s growth in its financial services, telco, media and technology markets in the UK and internationally. Continue reading Capita appoints three new managing directors to Customer Experience division
National Australia Bank selects Khoros to accelerate its digital transformation and realise its messaging vision
Khoros, an award-winning leader in digital-first contact centre software and services, announced it had been chosen as a technology partner for National Australia Bank (NAB). Continue reading National Australia Bank selects Khoros to accelerate its digital transformation and realise its messaging vision
eGain Knowledge Hub receives ServiceNow Built on Now certification
eGain Corporation announced that the integration of eGain Knowledge Hub™, its award-winning solution for modern knowledge management, with ServiceNow, has received ServiceNow Built On Now certification. Continue reading eGain Knowledge Hub receives ServiceNow Built on Now certification
Quiq Adds Instagram and WhatsApp to Fuel Conversational Commerce and Customer Care
Quiq, the AI-powered conversational platform that enables enterprises to engage with customers across the most popular asynchronous messaging channels, announced the addition of Instagram and WhatsApp, two of the world’s premier social media and messaging channels. Continue reading Quiq Adds Instagram and WhatsApp to Fuel Conversational Commerce and Customer Care