Harry’s Selects Playvox for Contact Centre Forecasting and Scheduling

Playvox, the leading CRM-connected omnichannel contact centre provider of workforce engagement solutions, announced that Harry’s, Inc., the quality men’s grooming and shaving products company, has selected Playvox Workforce Management for use by their North America Customer Experience team. Continue reading Harry’s Selects Playvox for Contact Centre Forecasting and Scheduling

Humley Partner with Puzzel to Deliver Enhanced Customer Experiences with Conversational AI

Puzzel, the leading European provider of cloud-based contact centre solutions, announced its partnership with innovative UK provider of Conversational AI solutions, Humley. The addition of Humley to Puzzel’s marketplace will enable businesses to transform their customer experience through enhanced self-service. Continue reading Humley Partner with Puzzel to Deliver Enhanced Customer Experiences with Conversational AI

LogMeIn rebrands as GoTo with a new application combining support and communications solutions, new products, and a new partner network

LogMeIn, Inc., a recognized leader in remote-work technology, announced today it has rebranded as GoTo to reflect its deep dedication to making IT easy, anywhere. Continue reading LogMeIn rebrands as GoTo with a new application combining support and communications solutions, new products, and a new partner network

NICE CXone Selected by Leading Australian Vocational Education Provider to Digitally Transform its Customer Service

NICE announced that Wodonga TAFE (Technical and Further Education), a leading vocational education and training provider located in north-east Victoria, Australia, has selected NICE CXone as the centerpiece of its contact centre modernization and digitization initiative. Continue reading NICE CXone Selected by Leading Australian Vocational Education Provider to Digitally Transform its Customer Service

Vocalcom names Karine Palacios Chief Product Officer (CPO)

Vocalcom, a global supplier of cloud contact centre and customer experience management solutions, is strengthening its Executive Committee with the appointment of Karine Palacios as Chief Product Officer (CPO). Through this appointment, Vocalcom reinforces its historic positioning as an innovative customer relationship leader. Continue reading Vocalcom names Karine Palacios Chief Product Officer (CPO)

Kore.ai Named a Leader in 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

Kore.ai, a top conversational AI software platform and solutions provider, announced that the company has been named a “Leader” in the first-ever Gartner Magic Quadrant for Enterprise Conversational AI Platforms published last week. Of the 21 conversational AI providers evaluated for the Magic Quadrant, Kore.ai has been recognized for its “Completeness of Vision” and “Ability to Execute.” Continue reading Kore.ai Named a Leader in 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms