Aircall, the adaptable cloud-based phone solution valued above $1bn, announced new strategic funding from HubSpot Ventures as part of its collaboration with HubSpot, a leading CRM platform for growing companies. Continue reading Aircall Announces a Strategic Investment From HubSpot Ventures
Daily Archives: February 24, 2022
CSS Corp and SupportLogic Announce Strategic Partnership to Deliver Proactive Customer Support Experience
CSS Corp and SupportLogic have announced a strategic partnership to help businesses elevate their customer support experience proactively by preventing escalations, improving backlog management, and reducing customer adoption barriers. Continue reading CSS Corp and SupportLogic Announce Strategic Partnership to Deliver Proactive Customer Support Experience
Another record-breaking year for Playvox as Contact Centers Prefer its Workforce Engagement Management
Playvox, the leading CRM-connected omnichannel contact centre provider of workforce engagement solutions, announced another year of significant growth. Fiscal year 2021, which ended December 31, saw annual recurring revenue (ARR) grow by over 2X with a corresponding 48 percent increase in customers. Continue reading Another record-breaking year for Playvox as Contact Centers Prefer its Workforce Engagement Management
1. FC Köln’s Official Chatbot Answers Fans Quickly And Efficiently with Solvemate
Solvemate, the leading provider of conversational AI for customer service, announces a collaboration with the Federal Football League 1. FC Köln. 1. FC Köln welcome their chatbot “Et Lisbätt”, to help fans get the answers they are looking for reliably, 24/7. Continue reading 1. FC Köln’s Official Chatbot Answers Fans Quickly And Efficiently with Solvemate
Alvaria Applauded by Frost & Sullivan for Enabling Compliant Outbound Dialing and Debt Collection with Its Omnichannel Outbound Solutions
Based on its recent analysis of the North American outbound campaign management market, Frost & Sullivan recognizes Alvaria with the 2021 North American Outbound Campaign Management Customer Value Leadership Award. The company deploys artificial intelligence in its omnichannel,compliant outbound capabilities over SMS, voice, and email channels. Continue reading Alvaria Applauded by Frost & Sullivan for Enabling Compliant Outbound Dialing and Debt Collection with Its Omnichannel Outbound Solutions