Calabrio, the customer experience intelligence company, announced its new coaching solution for agent performance management, Calabrio Performance Coaching. The machine-learning-enabled module in the Calabrio ONE Workforce Engagement Management suite enhances the ability for contact centre managers to record and track agent performance metrics, providing the data to facilitate performance and coaching conversations. Continue reading Calabrio Releases New Performance Coaching to Facilitate Agent Success and Customer Service Excellence
Daily Archives: February 1, 2022
Content Guru and FourNet Join Forces In New Partnership
Contact centre and customer experience technology leader, Content Guru announced its new partnership with FourNet, the award-winning provider of cloud and managed services. Continue reading Content Guru and FourNet Join Forces In New Partnership
Citrix to Be Acquired by Affiliates of Vista Equity Partners and Evergreen Coast Capital for $16.5 Billion
Citrix Systems, Inc., announced that it has entered into a definitive agreement under which affiliates of Vista Equity Partners (“Vista”), a leading global investment firm focused exclusively on enterprise software, data and technology-enabled businesses, and Evergreen Coast Capital Corporation (“Evergreen”), an affiliate of Elliott Investment Management L.P. (“Elliott”), will acquire Citrix in an all-cash transaction valued at $16.5 billion, including the assumption of Citrix debt. Continue reading Citrix to Be Acquired by Affiliates of Vista Equity Partners and Evergreen Coast Capital for $16.5 Billion
Bambuser enters into a Master Agreement with LVMH for the One-to-One live video shopping solution
Live video pioneer Bambuser further strengthens the partnership with LVMH Moët Hennessy Louis Vuitton (LVMH) by adding to the existing Master Agreement an additional solution of the product suite: One-to-One. This happens six months after signing the Master Agreement for One-to-Many with the LVMH Group. Continue reading Bambuser enters into a Master Agreement with LVMH for the One-to-One live video shopping solution
Fast-Growing Distributor Nuvias Group Joins the Global Technology Distribution Council
The world’s leading consortium of technology distributors – the Global Technology Distribution Council (GTDC) – announced the addition of the Nuvias Group to its membership, furthering its mission to drive channel success and strengthen the value of technology distribution. Continue reading Fast-Growing Distributor Nuvias Group Joins the Global Technology Distribution Council
Cyara Secures Growth Investment of Over $350 Million USD to Accelerate Automated CX Assurance Adoption
Cyara, a leading provider of automated customer experience (CX) assurance solutions, announced it has received more than $350 million from K1 Investment Management (K1), a leading investment firm focused on high-growth enterprise software companies. Continue reading Cyara Secures Growth Investment of Over $350 Million USD to Accelerate Automated CX Assurance Adoption