Sabio Group, the digital CX transformation specialist, has appointed a new head of Workforce Optimisation (WFO) as it looks to cement its position as a leading provider of contact centre technology. Continue reading Sabio Group Appoints New Head of Workforce Optimisation (WFO)
Daily Archives: February 14, 2022
Medallia Zingle Brings Real-Time Guest Engagement Platform to More Than 1,000 Hyatt Properties Globally
Medallia, the global leader in customer and employee experience, announced that more than 1,000 Hyatt properties will deploy Medallia Zingle’s messaging platform. Continue reading Medallia Zingle Brings Real-Time Guest Engagement Platform to More Than 1,000 Hyatt Properties Globally
AskNicely Releases 2022 State of Frontline Survey Identifying Top Service Business Investments for Customer Satisfaction, Employee Efficiency, and Revenue Growth
AskNicely, a leader in customer experience software for service businesses, announced the results of its 2022 State of Frontline Survey. Conducted by Metrigy, and inclusive of 215 service businesses in the US, UK, Canada and Australia, the first-of-its-kind report identifies four key areas where companies can invest in empowering their frontline teams to significantly increase ROI from their customer experience (CX) investments. Continue reading AskNicely Releases 2022 State of Frontline Survey Identifying Top Service Business Investments for Customer Satisfaction, Employee Efficiency, and Revenue Growth
National Social Security Fund Of Uganda Transforms Customer Experience With AI-Based Chatbot Powered By Avaya
The National Social Security Fund (NSSF) of Uganda has transformed its customer experience with powerful self-service capabilities by introducing an AI-powered digital customer assistant named ‘Sanyu’ based on Avaya technology. Continue reading National Social Security Fund Of Uganda Transforms Customer Experience With AI-Based Chatbot Powered By Avaya
Mopinion Debuts Conversational Feedback: User Feedback Made Personal
Mopinion, a leading user feedback software for digital channels, is proud to announce Conversational Feedback. This new and exciting addition will change the way companies collect valuable feedback from their online customers. Conversational Feedback combines traditional online surveys with a personal, chat-like appearance. Continue reading Mopinion Debuts Conversational Feedback: User Feedback Made Personal
Audiomack Chooses MoEngage to Create Personalized Experiences for Artists, Creators, and Music Lovers
Audiomack, the artist-first music streaming and discovery platform, has selected insights-led customer engagement platform MoEngage to accelerate user growth and provide more personalized experiences across push notifications, email marketing, and in-app campaigns. Continue reading Audiomack Chooses MoEngage to Create Personalized Experiences for Artists, Creators, and Music Lovers