Kore.ai, a top conversational AI software platform and solutions provider, announced that the company has been named a “Leader” in the first-ever Gartner Magic Quadrant for Enterprise Conversational AI Platforms published last week. Of the 21 conversational AI providers evaluated for the Magic Quadrant, Kore.ai has been recognized for its “Completeness of Vision” and “Ability to Execute.” Continue reading Kore.ai Named a Leader in 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
Daily Archives: February 2, 2022
InMoment Further Extends AI-Powered Technologies to Advance Experience Improvement
InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced InMoment AI™, a new layer of intelligence in the XI Platform to enable brands to grow through a better understanding of teams, current customers, and future customers alike. Continue reading InMoment Further Extends AI-Powered Technologies to Advance Experience Improvement
North Wales Police to deploy Hexagon’s cloud-based, next-generation dispatch system
Hexagon’s Safety, Infrastructure & Geospatial division announced North Wales Police will deploy Hexagon’s next-generation public safety solutions in the cloud. Hosted in Microsoft Azure, HxGN OnCall Dispatch and field mobility solutions will provide advanced call-taking and dispatch capabilities to link callers, dispatchers, managers and field officers for faster, more effective response. Continue reading North Wales Police to deploy Hexagon’s cloud-based, next-generation dispatch system
Gupshup Acquires AI-Powered Voice Leader, Knowlarity, Strengthens Conversational Engagement Portfolio
Gupshup, the global leader in conversational engagement, announced the acquisition of Knowlarity Communications. Knowlarity is a global leader in cloud communications, offering cloud telephony, contact centre automation, AI-powered voice assistants and speech analytics solutions to over 6,000 customers across 65 countries. Continue reading Gupshup Acquires AI-Powered Voice Leader, Knowlarity, Strengthens Conversational Engagement Portfolio
Nearly a Half of Customers Are Abandoning Financial Services Websites
Just under half (47%) of visitors to financial services websites leave after seeing only one page of content. This figure is even higher for those visiting websites from a mobile device (51%). That’s according to the latest report from digital experience analytics company, Contentsquare. Continue reading Nearly a Half of Customers Are Abandoning Financial Services Websites
Startek® Strengthens Leadership Team
Startek®, a global customer experience (CX) solutions provider, announced the appointments of Bharat Rao as Global CEO and Ronald Gillette as Strategic Advisor and Head of Business Transformation. These new appointments further strengthen Startek senior leadership and the company’s position as a leader in digital-first CX. Continue reading Startek® Strengthens Leadership Team