Limitless Finds 72% of Customer Service Managers Have Added or Plan to Add Gig Talent in the Next 2 Years

Seventy-two per cent of customer service managers have added or plan to add gig talent to customer service or sales operations within the next two years – that’s according to the new research study by gig customer experience (GigCX) platform Limitless. Continue reading Limitless Finds 72% of Customer Service Managers Have Added or Plan to Add Gig Talent in the Next 2 Years

SecureAppbox Chooses Vonage Video Express to Power Secure Video-Conferencing Platform

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that SecureAppbox, a European cloud service that delivers trusted communications across all borders, has chosen Vonage Video Express to power its SecureMeetings offering. Continue reading SecureAppbox Chooses Vonage Video Express to Power Secure Video-Conferencing Platform

IgniteTech Expands CX Software Portfolio With Acquisition of BryterCX Assets

IgniteTech™, the company “Where Software Goes to Live™,” announced that a definitive agreement has been signed by all parties for the acquisition of certain assets of BryterCX, a provider of end-to-end customer journey solutions that take customer experience (CX) to the next level. Continue reading IgniteTech Expands CX Software Portfolio With Acquisition of BryterCX Assets

99% of Customer Service Executives Recognize Using Chat with Customers Strengthens Customer Experience

Clickatell, CPaaS innovator and Chat Commerce leader, launches its latest Chat Commerce Trends Report, revealing 99% of customer service executives recognize benefits to using chat with customers to bolster customer experience and drive revenue and growth for their businesses. Continue reading 99% of Customer Service Executives Recognize Using Chat with Customers Strengthens Customer Experience

NICE Achieves Perfect Scores for Overall Vendor Satisfaction and Product Innovation in WFM in DMG Consulting Report

NICE announced that it has been recognized as the market share leader in Workforce Management (WFM), based on seats, by DMG Consulting LLC. Customers surveyed in DMG’s ‘Workforce Management for the Enterprise’ report gave NICE the highest possible satisfaction score for product innovation, overall vendor satisfaction, product, and ongoing service and support. Continue reading NICE Achieves Perfect Scores for Overall Vendor Satisfaction and Product Innovation in WFM in DMG Consulting Report

Avaya and Alcatel-Lucent Enterprise Announce Strategic Partnership to Accelerate Their Customers’ Transformation to the Cloud

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, and Alcatel-Lucent Enterprise, a leading international provider of communications, networking and cloud solutions announced a strategic partnership that extends the availability of Avaya’s OneCloud CCaaS (Contact Centre as a Service) composable solutions to ALE’s global base of customers while also making ALE’s digital networking solutions available on a global basis to Avaya customers. Continue reading Avaya and Alcatel-Lucent Enterprise Announce Strategic Partnership to Accelerate Their Customers’ Transformation to the Cloud

Sangoma Announces Acquisition of NetFortris

Sangoma, a trusted leader in delivering cloud-based Communications as a Service solutions for companies of all sizes, announced it has acquired NetFortris. This acquisition further accelerates Sangoma into the upper echelon of SaaS communications providers and extends our industry leading suite of cloud services with new MSP capabilities, thereby delivering even more ‘one stop shopping’ for our customers and providing larger ‘share of wallet’ for Sangoma. Continue reading Sangoma Announces Acquisition of NetFortris

70% of Businesses Believe They’re Delivering Suboptimal Hybrid Customer Journeys

Uberall, a global provider of hybrid CX solutions, released a new commissioned study from Forrester Consulting, called “Reignite Growth with Hybrid Customer Experiences.” The study sheds light on how critically important it is for businesses to adapt to the demands and expectations of customers who expect a well integrated mix of digital and in-person touchpoints. Continue reading 70% of Businesses Believe They’re Delivering Suboptimal Hybrid Customer Journeys

Vonage introduces Experience Composer to power large-scale interactive experiences

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has launched Vonage Interactive Broadcast with Experience Composer to enable developers to quickly and easily create more engaging live events with the flexibility to capture dynamic sessions any way they choose to customize the experience. Continue reading Vonage introduces Experience Composer to power large-scale interactive experiences