Sitel Group® Research Reveals How C-level Decision Makers Respond to Accelerated Digital Transformation

Sitel Group®, one of the largest global providers of CX products and solutions, revealed the results of its study analyzing how executives’ priorities, attitudes and comprehension around digital transformation have evolved since the pandemic. Continue reading Sitel Group® Research Reveals How C-level Decision Makers Respond to Accelerated Digital Transformation

Qualtrics Announces Discover, Defining the Next Generation of Experience Management

Qualtrics, the leader and creator of the experience management (XM) category, announced XM Discover, a new set of products that help companies tune into conversations that are already happening to build a richer understanding of what customers and employees want and expect. Continue reading Qualtrics Announces Discover, Defining the Next Generation of Experience Management

Novo Nordisk Chooses Vonage Contact Center to Enhance Customer Experience

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Novo Nordisk, a leading global healthcare company, has chosen Vonage Contact Center, integrated with Salesforce, to enhance how it supports its patients, healthcare professionals (HCPs) and other external parties in its international operations (IO) business. Continue reading Novo Nordisk Chooses Vonage Contact Center to Enhance Customer Experience

Treasure Data Announces Omnichannel-First Customer Journey Orchestration Solution

Treasure Data™ announced the introduction of Treasure Data Journey Orchestration, a new, omnichannel-first solution enabling marketers and customer experience (CX) managers to create relevant, high-converting customer experiences at scale that cut across channels, campaigns and business units. Continue reading Treasure Data Announces Omnichannel-First Customer Journey Orchestration Solution