Content Guru, leading customer experience solution provider, announced that AXA UK, one of the UK’s largest insurance companies and early adopter of cloud technology, has committed to a further five years on their innovation journey with the storm® solution. Continue reading Content Guru and AXA UK Continue Technology Innovation Journey With storm®
Daily Archives: February 22, 2022
Sitel Group® Research Reveals How C-level Decision Makers Respond to Accelerated Digital Transformation
Sitel Group®, one of the largest global providers of CX products and solutions, revealed the results of its study analyzing how executives’ priorities, attitudes and comprehension around digital transformation have evolved since the pandemic. Continue reading Sitel Group® Research Reveals How C-level Decision Makers Respond to Accelerated Digital Transformation
Stagecoach appoints Head of Customer Service for Perth Contact Centre
Stagecoach has announced that major steps are being taken in the move towards the opening of its new customer contact centre in Perth. The dedicated customer contact centre, which will offer a one-stop phone and digital contact point, is planned to open in spring. Continue reading Stagecoach appoints Head of Customer Service for Perth Contact Centre
Are today’s contact centre agents more isolated? How gamification could help
For many organisations, the quality of their contact centre agents is key to the success of their whole customer service strategy. That’s why it is vital that enterprises keep them focused, upskilled and committed to delivering a high-quality customer experience… Continue reading Are today’s contact centre agents more isolated? How gamification could help
Route 101 launches Zendesk User Group in the UK
Route 101 Ltd. – Zendesk Premier Partner and Solution Development Partner of the Year for EMEA has announced the formation of the UK Zendesk User Group (ZUG). Continue reading Route 101 launches Zendesk User Group in the UK
Qualtrics Announces Discover, Defining the Next Generation of Experience Management
Qualtrics, the leader and creator of the experience management (XM) category, announced XM Discover, a new set of products that help companies tune into conversations that are already happening to build a richer understanding of what customers and employees want and expect. Continue reading Qualtrics Announces Discover, Defining the Next Generation of Experience Management