Zappix, the leading On-Demand Visual Self-Service Provider, announced a partnership with Premiere Response, a leading domestic omnichannel BPO that supports the world’s most trusted brands. The collaboration allows the two companies to offer enterprise brands comprehensive and seamlessly paired visual self-service solutions alongside the high-touch care delivered by expertly trained customer service representatives for which Premiere Response is known. Continue reading Zappix and Premiere Response Partner to Deliver Omnichannel Visual Self-Service Customer Care
Daily Archives: February 3, 2022
From Boomers to Gen Z, All Generations Agree a Negative Customer Experience is Worse Than A Bad Product
A survey conducted by TELUS International, a digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, indicated that the top reason Americans of all ages would speak poorly about a brand was a negative customer experience, not a poor experience with a product. Continue reading From Boomers to Gen Z, All Generations Agree a Negative Customer Experience is Worse Than A Bad Product
86 Percent of Consumers Will Leave a Brand They Trusted After Only Two Poor Customer Experiences
Emplifi, the leading unified customer experience platform, released “11 key things consumers expect from their brand experiences today,” a new report offering deep insights into customer expectations for B2C brand experiences. The report looks at everything from expected customer service response times and preferred communication channels to just how integral CX is to brand loyalty. Continue reading 86 Percent of Consumers Will Leave a Brand They Trusted After Only Two Poor Customer Experiences