NICE announced that Siam Commercial Bank (SCB) has seen rapid and significant advances in contact centre agent productivity and customer service after implementing NICE Nexidia Analytics. Continue reading NICE Nexidia Analytics Bolsters Digital Transformation for Leading Universal Bank
Daily Archives: February 22, 2022
Novo Nordisk Chooses Vonage Contact Center to Enhance Customer Experience
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Novo Nordisk, a leading global healthcare company, has chosen Vonage Contact Center, integrated with Salesforce, to enhance how it supports its patients, healthcare professionals (HCPs) and other external parties in its international operations (IO) business. Continue reading Novo Nordisk Chooses Vonage Contact Center to Enhance Customer Experience
Treasure Data Announces Omnichannel-First Customer Journey Orchestration Solution
Treasure Data™ announced the introduction of Treasure Data Journey Orchestration, a new, omnichannel-first solution enabling marketers and customer experience (CX) managers to create relevant, high-converting customer experiences at scale that cut across channels, campaigns and business units. Continue reading Treasure Data Announces Omnichannel-First Customer Journey Orchestration Solution