Talkdesk®, a global cloud contact centre leader for customer-obsessed companies, announced a deeper partnership with Google as an official Chrome Enterprise Recommended partner. The partner program highlights exceptional Chrome OS partners that deliver an elevated set of features and support on the Chrome OS platform.
“Talkdesk was born in the cloud and is committed to delivering enterprise scale with consumer simplicity,” said Robert Gavin, vice president of Alliances, Talkdesk. “This partnership further reflects our mission to provide organizations with a smarter way to unlock the promise and potential of great customer experiences through highly secure contact centre solutions that are easy to deploy, simple to use, and give agents the tools to drive productivity from anywhere.”
According to the Talkdesk Future of Workforce Engagement report, 61% of organizations plan to implement a hybrid workforce model, making contact centre security and flexibility a priority. The technical standards of Google’s Chrome Enterprise Recommended program align with the Talkdesk commitment to powering cloud contact centre solutions that meet businesses’ rigorous security requirements and enable agents to enjoy the same user experience across all Chrome OS devices, whether in the office, at home, or on the road.
“The Chrome Enterprise Recommended stamp of approval gives Talkdesk customers the added assurance that Talkdesk CX Cloud meets our rigorous technical standards to be considered a validated solution for Chrome OS,” said Gregg Fiddes, head of Chrome Enterprise Technology Partnerships for Chrome OS. “As organizations increasingly adopt hybrid work environments, security, flexibility, deployment, and management are vitally important to supporting their teams and safeguarding customer interactions.”
Talkdesk CX Cloud has been optimized for Chrome OS since day one, as Talkdesk has long recommended that customers and agents access the platform via Chrome for optimal performance and experience. Additionally, more than 60,000 users have leveraged the Talkdesk Click-to-Call Chrome extension, which is also connected through Chrome OS. Learn more about the Talkdesk integration with Chrome OS.
Talkdesk® is a global cloud contact centre leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.