Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced an enhancement to Avaya OneCloud™ to dramatically reduce the complexity associated with virtualizing customer interactions. Avaya Virtual Agent is a ready-to-deploy, configurable service that delivers the full benefits of virtual, AI-based communication experiences to businesses – immediately elevating their customer experience. Continue reading Avaya Virtual Agent Now Available as a Ready to Deploy, Configurable Service
Daily Archives: April 26, 2022
Brisbane firm Sigma Connected secures first outsourcing contract with E.ON Next
A Brisbane outsourcing firm which entered the Australian market last year has announced its first contract win with utility giant E.ON Next. Continue reading Brisbane firm Sigma Connected secures first outsourcing contract with E.ON Next
Starmind Welcomes Ronan Kirby as Chief Customer Officer
Starmind, an AI technology, seamlessly connects employees to expert knowledge in real-time, announces Ronan Kirby as Chief Customer Officer (CCO). The seasoned C-Level sales and marketing leader has a history of building, scaling and transforming high-performance, go-to-market organizations in EMEA and beyond. Continue reading Starmind Welcomes Ronan Kirby as Chief Customer Officer
Windstream Enterprise OfficeSuite UC® Contact Center Services Introduce Omnichannel Capabilities
Windstream Enterprise (WE), a leading managed communications service provider, has announced new omnichannel capabilities within its OfficeSuite UC® Contact Center Service (CCS) platform to connect all of a company’s touchpoints and sustain the context of each customer interaction across multiple digital channels. Continue reading Windstream Enterprise OfficeSuite UC® Contact Center Services Introduce Omnichannel Capabilities
InMoment and inQuba Partnership Offers Journey-First Approach to Experience Improvement
InMoment®, the leading provider of Experience Improvement (XI)™ solutions, and inQuba, the leader in customer journey management, announced a partnership to offer a journey-first approach to customer experience improvement. Continue reading InMoment and inQuba Partnership Offers Journey-First Approach to Experience Improvement
Voximplant Now Lets Developers Embed Audio & Video Conferencing in Any App
Voximplant, an intelligent cloud communications platform, now enables businesses and developers to embed full-scale video conferencing directly into their apps and workflows. With top–tier video and audio meetings integrated into their familiar services, end-users can collaborate more closely and discuss their projects with minimal context switching. Continue reading Voximplant Now Lets Developers Embed Audio & Video Conferencing in Any App