Avaya Virtual Agent Now Available as a Ready to Deploy, Configurable Service

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced an enhancement to Avaya OneCloud™ to dramatically reduce the complexity associated with virtualizing customer interactions. Avaya Virtual Agent is a ready-to-deploy, configurable service that delivers the full benefits of virtual, AI-based communication experiences to businesses – immediately elevating their customer experience. Continue reading Avaya Virtual Agent Now Available as a Ready to Deploy, Configurable Service

Windstream Enterprise OfficeSuite UC® Contact Center Services Introduce Omnichannel Capabilities

Windstream Enterprise (WE), a leading managed communications service provider, has announced new omnichannel capabilities within its OfficeSuite UC® Contact Center Service (CCS) platform to connect all of a company’s touchpoints and sustain the context of each customer interaction across multiple digital channels. Continue reading Windstream Enterprise OfficeSuite UC® Contact Center Services Introduce Omnichannel Capabilities

Voximplant Now Lets Developers Embed Audio & Video Conferencing in Any App

Voximplant, an intelligent cloud communications platform, now enables businesses and developers to embed full-scale video conferencing directly into their apps and workflows. With top–tier video and audio meetings integrated into their familiar services, end-users can collaborate more closely and discuss their projects with minimal context switching. Continue reading Voximplant Now Lets Developers Embed Audio & Video Conferencing in Any App

Messagepoint Recognized as 2022 SPARK Matrix™ Technology Leader in Customer Communications Management by Quadrant Knowledge Solutions

Messagepoint has been named a 2022 SPARK Matrix™ Customer Communications Management (CCM) Technology Leader by global research and consulting firm, Quadrant Knowledge Solutions. Continue reading Messagepoint Recognized as 2022 SPARK Matrix™ Technology Leader in Customer Communications Management by Quadrant Knowledge Solutions