A1 Comms has announced plans to significantly expand its telesales and customer service operations. Continue reading A1 Comms commits to doubling its Derbyshire-based call-centre operations
Monthly Archives: May 2022
Belfast Communications firm partners with firmus energy to provide the first Gamma cloud contact centre in Northern Ireland
Barclay Communications, the business mobile, landline and IT provider has partnered with natural gas company firmus energy to bring a brand new service to its entire team. Continue reading Belfast Communications firm partners with firmus energy to provide the first Gamma cloud contact centre in Northern Ireland
Brian Johnson Joins Sitel Group as CEO – Americas
Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, announced that Brian Johnson has joined the company as CEO – Americas. Brian brings extensive industry experience to Sitel Group and was hired to lead the Americas region during an incredibly transformational time for the company. Continue reading Brian Johnson Joins Sitel Group as CEO – Americas
Qualtrics Selected by Shiseido Group for Global Employee Experience Program
Qualtrics, the leader and creator of the experience management (XM) category, announced that Shiseido Group, one of the world’s top cosmetic companies, has selected Qualtrics EmployeeXM™ to help the company improve employee wellbeing, productivity, and development as it continually embraces and offers diverse work styles aligned to employees’ changing needs. Continue reading Qualtrics Selected by Shiseido Group for Global Employee Experience Program
Vonage Leads the 2022 CPaaS Omdia Universe Report
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been named the Leader in the Omdia Universe: Selecting a CPaaS Platform 2022* report. Continue reading Vonage Leads the 2022 CPaaS Omdia Universe Report
Sprinklr Platform Now Available in the Google Cloud Marketplace
Sprinklr, the unified customer experience management platform (Unified-CXM) for modern enterprises, announced that the Sprinklr platform is now available in the Google Cloud Marketplace (GCP). Continue reading Sprinklr Platform Now Available in the Google Cloud Marketplace
Infobip partners with BT to enhance customer experience offering for businesses in the UK
Infobip, the global cloud communications platform, is partnering with BT to offer UK business customers the opportunity to scale, design and orchestrate personalised customer experiences across channels including WhatsApp, Rich Communications Services (RCS) and Facebook Messenger. Continue reading Infobip partners with BT to enhance customer experience offering for businesses in the UK
Daisy Communications Ltd. acquires Communicate Better Ltd.
Telecommunications specialist Daisy Communications has acquired Communicate Better. From Friday, May 27 the award-winning managed technology provider of IT, mobile, telephony and telematics, will become part of Daisy Communication’s expert, independent offering. Continue reading Daisy Communications Ltd. acquires Communicate Better Ltd.
NICE’s Virtual Assistant, NEVA, Boosts CX for Major Japanese Insurance Agency’s Emergency Helpdesk
NICE announced that Aioi Nissay Dowa Insurance Co. Ltd. of Japan has significantly increased its operational efficiency, cut costs and reduced average handle times at its emergency call centre after implementing NICE Advanced Process Automation (APA) solutions. Continue reading NICE’s Virtual Assistant, NEVA, Boosts CX for Major Japanese Insurance Agency’s Emergency Helpdesk
Intrado Offers Mosaicx Conversational Artificial Intelligence on Google Cloud Marketplace
Intrado Corporation, a global leader in technology-enabled services, announced Mosaicx, its conversational artificial intelligence (“AI”) solution, is now available on Google Cloud Marketplace. Unlike traditional customer service technologies such as interactive voice response (“IVR”), which rely on menus and phone trees, Mosaicx understands the intent of the conversation. Continue reading Intrado Offers Mosaicx Conversational Artificial Intelligence on Google Cloud Marketplace
Medallia’s Thunderhead Named a Strong Performer for Real-Time Interaction Management by Independent Research Firm
Medallia, the global leader in customer and employee experience, announced that its journey orchestration platform, Thunderhead, has been named a strong performer in The Forrester Wave™: Real-Time Interaction Management, Q2 2022. Continue reading Medallia’s Thunderhead Named a Strong Performer for Real-Time Interaction Management by Independent Research Firm
Verint and Intelligent Voice Integration Empowers Improved Financial Compliance Oversight
Verint® announced a strategic partnership and technology integration with Intelligent Voice Limited, a leading specialist in voice and analysis solutions. The integration enables financial and trading organizations to improve compliance oversight with profiling data captured by Verint Financial Compliance solutions. Continue reading Verint and Intelligent Voice Integration Empowers Improved Financial Compliance Oversight
Khoros Announced as One of the First Official Partners in TikTok’s Marketing Partner Program
Khoros, an award-winning leader in digital-first customer engagement software and services, announced it is one of the first badged partners to integrate with the all-new Content Marketing specialty that is part of the TikTok Marketing Partner Program. Continue reading Khoros Announced as One of the First Official Partners in TikTok’s Marketing Partner Program
Emplifi Becomes TikTok Marketing Partner to Help Brands Unleash Power of Video
Emplifi, the leading unified customer experience (CX) platform, announced an integration with the all-new TikTok Content Marketing specialty, which is part of the TikTok Marketing Partner Program. Emplifi is part of an inaugural group of content marketing partners that will make it easier for marketers to scale their content on TikTok. Continue reading Emplifi Becomes TikTok Marketing Partner to Help Brands Unleash Power of Video
ASAPP Launches AutoSummary to Automate 100% of Call Summaries for Contact Centers
ASAPP, Inc., the artificial intelligence (AI) research-driven company, launched AutoSummary—a new AI Service API that provides contact centres with automatic conversation summaries and analytics-ready data. Continue reading ASAPP Launches AutoSummary to Automate 100% of Call Summaries for Contact Centers