Brian Johnson Joins Sitel Group as CEO – Americas

Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, announced that Brian Johnson has joined the company as CEO – Americas. Brian brings extensive industry experience to Sitel Group and was hired to lead the Americas region during an incredibly transformational time for the company. Continue reading Brian Johnson Joins Sitel Group as CEO – Americas

Qualtrics Selected by Shiseido Group for Global Employee Experience Program

Qualtrics, the leader and creator of the experience management (XM) category, announced that Shiseido Group, one of the world’s top cosmetic companies, has selected Qualtrics EmployeeXM™ to help the company improve employee wellbeing, productivity, and development as it continually embraces and offers diverse work styles aligned to employees’ changing needs. Continue reading Qualtrics Selected by Shiseido Group for Global Employee Experience Program

Infobip partners with BT to enhance customer experience offering for businesses in the UK

Infobip, the global cloud communications platform, is partnering with BT to offer UK business customers the opportunity to scale, design and orchestrate personalised customer experiences across channels including WhatsApp, Rich Communications Services (RCS) and Facebook Messenger. Continue reading Infobip partners with BT to enhance customer experience offering for businesses in the UK