A1 Comms has announced plans to significantly expand its telesales and customer service operations. Continue reading A1 Comms commits to doubling its Derbyshire-based call-centre operations
Monthly Archives: May 2022
Belfast Communications firm partners with firmus energy to provide the first Gamma cloud contact centre in Northern Ireland
Barclay Communications, the business mobile, landline and IT provider has partnered with natural gas company firmus energy to bring a brand new service to its entire team. Continue reading Belfast Communications firm partners with firmus energy to provide the first Gamma cloud contact centre in Northern Ireland
Brian Johnson Joins Sitel Group as CEO – Americas
Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, announced that Brian Johnson has joined the company as CEO – Americas. Brian brings extensive industry experience to Sitel Group and was hired to lead the Americas region during an incredibly transformational time for the company. Continue reading Brian Johnson Joins Sitel Group as CEO – Americas
Qualtrics Selected by Shiseido Group for Global Employee Experience Program
Qualtrics, the leader and creator of the experience management (XM) category, announced that Shiseido Group, one of the world’s top cosmetic companies, has selected Qualtrics EmployeeXM™ to help the company improve employee wellbeing, productivity, and development as it continually embraces and offers diverse work styles aligned to employees’ changing needs. Continue reading Qualtrics Selected by Shiseido Group for Global Employee Experience Program
Vonage Leads the 2022 CPaaS Omdia Universe Report
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been named the Leader in the Omdia Universe: Selecting a CPaaS Platform 2022* report. Continue reading Vonage Leads the 2022 CPaaS Omdia Universe Report
Sprinklr Platform Now Available in the Google Cloud Marketplace
Sprinklr, the unified customer experience management platform (Unified-CXM) for modern enterprises, announced that the Sprinklr platform is now available in the Google Cloud Marketplace (GCP). Continue reading Sprinklr Platform Now Available in the Google Cloud Marketplace
Infobip partners with BT to enhance customer experience offering for businesses in the UK
Infobip, the global cloud communications platform, is partnering with BT to offer UK business customers the opportunity to scale, design and orchestrate personalised customer experiences across channels including WhatsApp, Rich Communications Services (RCS) and Facebook Messenger. Continue reading Infobip partners with BT to enhance customer experience offering for businesses in the UK