Medallia, the global leader in customer and employee experience, announced a record-breaking 77% increase in new employee experience bookings in the fourth quarter of fiscal year 2022. Half of the Fortune 10 companies now use Medallia’s Employee Experience Suite and 165 large enterprise companies globally in total, impacting more than 12 million employees at those organisations. Continue reading Medallia sees record-breaking growth with employee experience suite
Daily Archives: April 6, 2022
Dialpad Partners with CX Effect to Improve Customer Experience for Remote Workforces
Dialpad, the industry leader in AI-powered communication and collaboration, announced its new partnership with technology outfitter CX Effect for reseller services to global markets. The partnership will bring Dialpad’s full suite of cloud-native communications services to CX Effect’s portfolio of trusted partners. Continue reading Dialpad Partners with CX Effect to Improve Customer Experience for Remote Workforces
NICE Named Top Provider for Voice of the Customer by Metrigy
NICE announced that it has been recognized as a 2022 MetriStar Top Provider in the Voice of the Customer (VoC) category, among a field of 16 providers. NICE was named a Top Provider based on its superior customer ratings and customer-documented quantitative metrics demonstrating business success powered by the use of NICE VoC products and services. Continue reading NICE Named Top Provider for Voice of the Customer by Metrigy
RENAULT Selects Reputation as Global Partner for Reputation Experience Management
Reputation, the global leader in reputation experience management (RXM), announced that French original equipment manufacturer (OEM), RENAULT, has picked Reputation as its vendor of choice to manage its online reputation and Voice of the Customer (VoC) feedback across almost 50 global markets. Continue reading RENAULT Selects Reputation as Global Partner for Reputation Experience Management
Conversica Announces the Completion of a $25 Million Financing With Morgan Stanley Expansion Capital to Further Its Growth
Conversica, a leading provider of Conversational AI solutions for enterprise revenue teams, announces the successful completion of a $25 million financing with investment funds managed by Morgan Stanley Expansion Capital. Conversica will use the capital to support strategic business initiatives as it prepares for exponential growth. Continue reading Conversica Announces the Completion of a $25 Million Financing With Morgan Stanley Expansion Capital to Further Its Growth
Wunderkind Announces Strategic Partnership with Contentsquare to Expand Insights for Brand Marketers and Retailers
Wunderkind, a leading performance marketing engine that scales one-to-one messages for top retailers, announced the launch of a strategic partnership with Contentsquare, a digital experience analytics AI-powered platform that provides rich and contextual insight into customer behaviors, feelings and intent — at every touchpoint in their journey. Continue reading Wunderkind Announces Strategic Partnership with Contentsquare to Expand Insights for Brand Marketers and Retailers