SVL is delighted to announce that they will be providing a new workforce management (WFM) solution for Glasgow-based business process outsourcer go-centric. Continue reading Outsourcing specialist go-centric appoint SVL to provide brand new Workforce Management solution.
UK based Greg Rowe Limited, which has designed and manufactured multi-functional kitchen taps for over 50 years, including the unique four-in-one QETTLE, has upgraded its contact centre and payment security technology to handle an increase in call and payment volumes to the company’s customer service team. Continue reading Greg Rowe’s contact centre solution keeps customer communications and payments flowing with technology from Talkdesk and PCI Pal
Leading cloud communications provider, Content Guru, has announced that it is expanding the availability of storm® ASKTM, its powerful surveying tool, over a variety of additional channels. Continue reading Content Guru Expands Availability of its Powerful Surveying Tool Across Additional Channels
Embrace analytics to boost your wellbeing strategy. That’s the message from Ross Daniels at Calabrio. Here, he takes a closer look and gives 3 reasons why you can’t afford to ignore the latest advancements in technologies designed for modern workforce optimisation and engagement… Continue reading Workforce wellbeing – 3 ways to de-stress employees with technologies that humanize the hybrid workplace
Zoom Video Communications, Inc. announced the general availability of Zoom Whiteboard, a modern digital canvas that provides a unified solution for collaboration and creation within the Zoom platform. Continue reading Zoom Whiteboard, the Collaboration Canvas for Hybrid Teams, Now Available
UJET, Inc., the world’s most advanced contact centre provider, announced its continued global expansion with the addition of two new executive hires – previously with Five9 – for their Global Channels team. Continue reading UJET Hires New Global Channel Leaders
Oracle announced Oracle ME, a complete employee experience platform to help organizations increase employee engagement and ensure employee success. Part of Oracle Fusion Cloud Human Capital Management (HCM), Oracle ME enables HR and business leaders to streamline communications across the organization, increase productivity by guiding employees through complex tasks, and improve talent retention by developing a more supportive and trusted environment at work. Continue reading Oracle Launches Complete Employee Experience Platform for Evolving Workforce Needs