Greg Rowe’s contact centre solution keeps customer communications and payments flowing with technology from Talkdesk and PCI Pal

UK based Greg Rowe Limited, which has designed and manufactured multi-functional kitchen taps for over 50 years, including the unique four-in-one QETTLE, has upgraded its contact centre and payment security technology to handle an increase in call and payment volumes to the company’s customer service team. Continue reading Greg Rowe’s contact centre solution keeps customer communications and payments flowing with technology from Talkdesk and PCI Pal

Workforce wellbeing – 3 ways to de-stress employees with technologies that humanize the hybrid workplace

Embrace analytics to boost your wellbeing strategy. That’s the message from Ross Daniels at Calabrio. Here, he takes a closer look and gives 3 reasons why you can’t afford to ignore the latest advancements in technologies designed for modern workforce optimisation and engagement… Continue reading Workforce wellbeing – 3 ways to de-stress employees with technologies that humanize the hybrid workplace

Oracle Launches Complete Employee Experience Platform for Evolving Workforce Needs

Oracle announced Oracle ME, a complete employee experience platform to help organizations increase employee engagement and ensure employee success. Part of Oracle Fusion Cloud Human Capital Management (HCM), Oracle ME enables HR and business leaders to streamline communications across the organization, increase productivity by guiding employees through complex tasks, and improve talent retention by developing a more supportive and trusted environment at work. Continue reading Oracle Launches Complete Employee Experience Platform for Evolving Workforce Needs