SVL is delighted to announce that they will be providing a new workforce management (WFM) solution for Glasgow-based business process outsourcer go-centric. Continue reading Outsourcing specialist go-centric appoint SVL to provide brand new Workforce Management solution.
Daily Archives: April 20, 2022
Greg Rowe’s contact centre solution keeps customer communications and payments flowing with technology from Talkdesk and PCI Pal
UK based Greg Rowe Limited, which has designed and manufactured multi-functional kitchen taps for over 50 years, including the unique four-in-one QETTLE, has upgraded its contact centre and payment security technology to handle an increase in call and payment volumes to the company’s customer service team. Continue reading Greg Rowe’s contact centre solution keeps customer communications and payments flowing with technology from Talkdesk and PCI Pal
Content Guru Expands Availability of its Powerful Surveying Tool Across Additional Channels
Leading cloud communications provider, Content Guru, has announced that it is expanding the availability of storm® ASKTM, its powerful surveying tool, over a variety of additional channels. Continue reading Content Guru Expands Availability of its Powerful Surveying Tool Across Additional Channels
Workforce wellbeing – 3 ways to de-stress employees with technologies that humanize the hybrid workplace
Embrace analytics to boost your wellbeing strategy. That’s the message from Ross Daniels at Calabrio. Here, he takes a closer look and gives 3 reasons why you can’t afford to ignore the latest advancements in technologies designed for modern workforce optimisation and engagement… Continue reading Workforce wellbeing – 3 ways to de-stress employees with technologies that humanize the hybrid workplace
Zoom Whiteboard, the Collaboration Canvas for Hybrid Teams, Now Available
Zoom Video Communications, Inc. announced the general availability of Zoom Whiteboard, a modern digital canvas that provides a unified solution for collaboration and creation within the Zoom platform. Continue reading Zoom Whiteboard, the Collaboration Canvas for Hybrid Teams, Now Available
UJET Hires New Global Channel Leaders
UJET, Inc., the world’s most advanced contact centre provider, announced its continued global expansion with the addition of two new executive hires – previously with Five9 – for their Global Channels team. Continue reading UJET Hires New Global Channel Leaders
Oracle Launches Complete Employee Experience Platform for Evolving Workforce Needs
Oracle announced Oracle ME, a complete employee experience platform to help organizations increase employee engagement and ensure employee success. Part of Oracle Fusion Cloud Human Capital Management (HCM), Oracle ME enables HR and business leaders to streamline communications across the organization, increase productivity by guiding employees through complex tasks, and improve talent retention by developing a more supportive and trusted environment at work. Continue reading Oracle Launches Complete Employee Experience Platform for Evolving Workforce Needs
Gupshup Acquires AskSid
Gupshup, a global leader in conversational engagement, announced the acquisition of AskSid, a leading Conversational AI provider to top ecommerce and retail companies around the world. Continue reading Gupshup Acquires AskSid
Investment in Digital Customer Engagement Generated 70% Revenue Growth for Companies Last Year, Twilio Data Shows
The past two years have spurred an unprecedented acceleration of digital transformation for business-to-consumer companies, advancing their digital strategies by an average of 6.5 years and boosting total revenues by an average of 70% for companies that invested in digital customer engagement. Continue reading Investment in Digital Customer Engagement Generated 70% Revenue Growth for Companies Last Year, Twilio Data Shows
Intelisys Becomes Intermedia Connectivity and Cloud Services Distributor
Intermedia Cloud Communications, a leading provider of cloud communications and collaboration solutions to businesses and the partners that serve them, announced its new partnership with Intelisys, a ScanSource company, and the nation’s leading provider of technology services and solutions. Continue reading Intelisys Becomes Intermedia Connectivity and Cloud Services Distributor