Greg Rowe’s contact centre solution keeps customer communications and payments flowing with technology from Talkdesk and PCI Pal

UK based Greg Rowe Limited, which has designed and manufactured multi-functional kitchen taps for over 50 years, including the unique four-in-one QETTLE, has upgraded its contact centre and payment security technology to handle an increase in call and payment volumes to the company’s customer service team. Continue reading Greg Rowe’s contact centre solution keeps customer communications and payments flowing with technology from Talkdesk and PCI Pal

Workforce wellbeing – 3 ways to de-stress employees with technologies that humanize the hybrid workplace

Embrace analytics to boost your wellbeing strategy. That’s the message from Ross Daniels at Calabrio. Here, he takes a closer look and gives 3 reasons why you can’t afford to ignore the latest advancements in technologies designed for modern workforce optimisation and engagement… Continue reading Workforce wellbeing – 3 ways to de-stress employees with technologies that humanize the hybrid workplace

Oracle Launches Complete Employee Experience Platform for Evolving Workforce Needs

Oracle announced Oracle ME, a complete employee experience platform to help organizations increase employee engagement and ensure employee success. Part of Oracle Fusion Cloud Human Capital Management (HCM), Oracle ME enables HR and business leaders to streamline communications across the organization, increase productivity by guiding employees through complex tasks, and improve talent retention by developing a more supportive and trusted environment at work. Continue reading Oracle Launches Complete Employee Experience Platform for Evolving Workforce Needs

Investment in Digital Customer Engagement Generated 70% Revenue Growth for Companies Last Year, Twilio Data Shows

The past two years have spurred an unprecedented acceleration of digital transformation for business-to-consumer companies, advancing their digital strategies by an average of 6.5 years and boosting total revenues by an average of 70% for companies that invested in digital customer engagement. Continue reading Investment in Digital Customer Engagement Generated 70% Revenue Growth for Companies Last Year, Twilio Data Shows

Intelisys Becomes Intermedia Connectivity and Cloud Services Distributor

Intermedia Cloud Communications, a leading provider of cloud communications and collaboration solutions to businesses and the partners that serve them, announced its new partnership with Intelisys, a ScanSource company, and the nation’s leading provider of technology services and solutions. Continue reading Intelisys Becomes Intermedia Connectivity and Cloud Services Distributor