Pindrop Voice Intelligence & Security Report Finds Fraudsters Passed Knowledge Based Authentication Questions 92 Percent of the Time

Pindrop, a global leader in voice technology, released its annual Voice Intelligence & Security Report uncovering how companies might be accidentally inviting fraud, threat mongers from the dark web and bad actors better prepared to pass authentication. Continue reading Pindrop Voice Intelligence & Security Report Finds Fraudsters Passed Knowledge Based Authentication Questions 92 Percent of the Time

ASC Technologies Announces Compliance Recording in Microsoft Dynamics 365 with Recording Insights

ASC Technologies AG, provider of a native certified compliance recording solution for Microsoft Teams, has announced the release of its powerful integration Recording Insights into Microsoft Dynamics 365 today allowing users to manage compliance directly in their customer relationship management (CRM) system. Continue reading ASC Technologies Announces Compliance Recording in Microsoft Dynamics 365 with Recording Insights

PalFish Chooses Vonage to Enhance Customer Acquisition and Post-Purchase Services

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is enabling China-based edtech platform PalFish (伴鱼) to seamlessly connect with current and potential customers across multiple communications channels using the Vonage Communications Platform. Continue reading PalFish Chooses Vonage to Enhance Customer Acquisition and Post-Purchase Services

TouchPoint One Performance Management Platform Offers New Agent Coaching, Gamification, Dashboard, and QA features to strengthen virtual/hybrid customer contact teams

TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centres, announced the spring update of its Acuity Contact Center Performance Management SaaS platform. Continue reading TouchPoint One Performance Management Platform Offers New Agent Coaching, Gamification, Dashboard, and QA features to strengthen virtual/hybrid customer contact teams