Pindrop, a global leader in voice technology, released its annual Voice Intelligence & Security Report uncovering how companies might be accidentally inviting fraud, threat mongers from the dark web and bad actors better prepared to pass authentication. Continue reading Pindrop Voice Intelligence & Security Report Finds Fraudsters Passed Knowledge Based Authentication Questions 92 Percent of the Time
Daily Archives: April 21, 2022
Aircall’s App Marketplace Hits 100 Integrations
Aircall, the flexible cloud-based phone solution valued above $1bn, announced that it has surpassed 100 integrations in its App Marketplace. Aircall will continue to invest in its App Marketplace and open API to further help small and medium businesses increase their value for their customers. Continue reading Aircall’s App Marketplace Hits 100 Integrations
ASC Technologies Announces Compliance Recording in Microsoft Dynamics 365 with Recording Insights
ASC Technologies AG, provider of a native certified compliance recording solution for Microsoft Teams, has announced the release of its powerful integration Recording Insights into Microsoft Dynamics 365 today allowing users to manage compliance directly in their customer relationship management (CRM) system. Continue reading ASC Technologies Announces Compliance Recording in Microsoft Dynamics 365 with Recording Insights
KCOM appoints new CEO
KCOM has announced the appointment of a new Chief Executive Officer as it prepares for the next stage of its exciting transformation. Continue reading KCOM appoints new CEO
PalFish Chooses Vonage to Enhance Customer Acquisition and Post-Purchase Services
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is enabling China-based edtech platform PalFish (伴鱼) to seamlessly connect with current and potential customers across multiple communications channels using the Vonage Communications Platform. Continue reading PalFish Chooses Vonage to Enhance Customer Acquisition and Post-Purchase Services
TouchPoint One Performance Management Platform Offers New Agent Coaching, Gamification, Dashboard, and QA features to strengthen virtual/hybrid customer contact teams
TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centres, announced the spring update of its Acuity Contact Center Performance Management SaaS platform. Continue reading TouchPoint One Performance Management Platform Offers New Agent Coaching, Gamification, Dashboard, and QA features to strengthen virtual/hybrid customer contact teams