Talkdesk®, a global customer experience leader for customer-obsessed companies, has been selected by LifeSearch, the UK’s leading life insurance broker, as its contact centre solution provider. Continue reading LifeSearch Chooses Talkdesk Contact Centre Solution
Daily Archives: April 14, 2022
Uniphore Acquires Colabo to Deliver Knowledge AI and Automation
Uniphore, the leader in Conversational Automation announced that it has acquired Colabo, an AI-powered knowledge automation solution that specializes in extracting and utilizing information from structured and unstructured documents in real time. Continue reading Uniphore Acquires Colabo to Deliver Knowledge AI and Automation
NICE and Deutsche Telekom Global Business Announce Comprehensive Partnership
NICE announced a partnership with Deutsche Telekom Global Business, Deutsche Telekom’s affiliate offering telecommunications and connectivity solutions to businesses of all sizes including the public sector. Continue reading NICE and Deutsche Telekom Global Business Announce Comprehensive Partnership
Laiye Acquires Mindsay to Lead the Market Shift to Intelligent Automation
Global Intelligent Automation leader Laiye announced its acquisition of Mindsay, a leading European enterprise chatbot and voicebot platform. The addition of conversational artificial intelligence advances Laiye’s goal of becoming the leading provider of next-generation Intelligent Automation software worldwide. Laiye also plans to set up a new R&D hub in Paris. Continue reading Laiye Acquires Mindsay to Lead the Market Shift to Intelligent Automation
Content+Cloud acquires Microsoft Dynamics specialist Azzure IT
One of the UK’s leading Microsoft-focused Cloud Services and Digital Transformation providers, Content+Cloud, has announced its latest acquisition of Microsoft Dynamics partner, Azzure IT, which helps clients transform how they work by unifying business processes and systems. Continue reading Content+Cloud acquires Microsoft Dynamics specialist Azzure IT
Sendbird Launches Chat v4 and UIKit v3 to Take the Developer Experiences to the Next Level
Sendbird, the most proven conversations platform for mobile apps, announced the release of Sendbird Chat 4.0 and UIKit 3.0, elevating the experience for developers building chat applications. Continue reading Sendbird Launches Chat v4 and UIKit v3 to Take the Developer Experiences to the Next Level