Khoros, an award-winning leader in digital-first customer engagement software and services, announced its 2022 Spring Innovation Release. The release features capabilities across its award-winning platform, including new AI-powered automation and user interface enhancements that will provide more support to brands’ teams, from contact centre agents to social media managers. Continue reading Khoros Champions Agent Health with Platform Enhancements for Digital Contact Centres →

Zoom Video Communications has unveiled its latest innovations in the Zoom platform to help businesses improve customer and employee experiences for the new ‘work anywhere’ workforce. Continue reading Zoom Announces Platform Innovations to Elevate the Total Customer Experience →

ContactPigeon, one of the leading omnichannel customer engagement platforms for retailers in Europe, launches a new product line with omnichannel chat capabilities, verticalizing its current omnichannel customer engagement solution. Continue reading ContactPigeon launches Samaritan, a powerful Omnichannel Chat functionality for retailers →

Verint® announced the availability of its new compliance recording integration with Zoom. This integration will help heavily regulated businesses centrally capture, retain, analyze, and retrieve communications from Zoom Phone and Zoom Meetings scenarios – including voice calling, video meetings, and screen sharing. Continue reading Verint Announces Compliance Recording for Zoom →

Mindtickle, the leader in sales readiness technology, announced the launch of Sales Coaching Rooms, a new product that empowers front-line managers to offer impactful feedback to their teams quickly and effectively within the flow of their day. Continue reading Mindtickle Unveils Sales Coaching Rooms to Empower Front-Line Managers →