Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment of Jo Regan-Iles as its new Chief People Officer. Continue reading Ventrica appoints Jo Regan-Iles as new Chief People Officer
Daily Archives: April 25, 2022
Sprinklr Launches Voice Integration With Amazon Connect to Unify the Contact Centre
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced an integration with Sprinklr Modern Care and Amazon Connect to unify the contact centre. Continue reading Sprinklr Launches Voice Integration With Amazon Connect to Unify the Contact Centre
XSELL Technologies Expands Board of Directors to Drive Next Stage of Growth
XSELL Technologies, the leader in conversational AI for contact centre agent assist, announced the appointment of Frank Jules, retired President of Global Business for AT&T, to the XSELL board of directors, effective immediately. Continue reading XSELL Technologies Expands Board of Directors to Drive Next Stage of Growth
AWS Announces General Availability of Amazon Aurora Serverless v2
Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, announced the general availability of Amazon Aurora Serverless v2, the next generation of Amazon Aurora Serverless that automatically scales to hundreds of thousands of transactions in a fraction of a second to support even the most demanding applications. Continue reading AWS Announces General Availability of Amazon Aurora Serverless v2
ActionIQ Releases Industry First B2B Customer Experience Scorecard
ActionIQ, the leading Enterprise Customer Data Platform (CDP), made available the CX IQ Scorecard for the B2B Technology industry. The CX IQ Scorecard is a self-service tool solution that allows B2B Brands to benchmark their Customer Experience performance against their industry peers and customer preferences. Continue reading ActionIQ Releases Industry First B2B Customer Experience Scorecard