Observe.AI raises $125M Series C to Usher in AI-Empowered Era for Contact Centres

Observe.AI, an Intelligent Workforce Platform that transforms contact centres through AI, announced it has raised $125M in Series C funding led by SoftBank Vision Fund 2 with participation from Zoom Video Communications, Inc. This brings Observe.AI’s total funding to date to $213M. Continue reading Observe.AI raises $125M Series C to Usher in AI-Empowered Era for Contact Centres

Startek® Partners with AI-Powered Noise Cancellation Solutions Leader Krisp to Enhance Agent and Customer Experience

Startek®, a global customer experience (CX) solutions provider, announced that it has entered into a partnership with Krisp, an AI-powered noise cancellation solutions provider built to enhance the experience of customers and contact centre agents by cancelling background noise, resulting in clear conversations. Continue reading Startek® Partners with AI-Powered Noise Cancellation Solutions Leader Krisp to Enhance Agent and Customer Experience

NICE Investigate Surpasses Milestone of Supporting 4 Million Police Investigations in England and Wales with Cloud-Based Evidencentral Platform

NICE announced that police forces across England and Wales have used NICE Investigate to manage more than 4 million investigations involving millions of digital evidence items. Continue reading NICE Investigate Surpasses Milestone of Supporting 4 Million Police Investigations in England and Wales with Cloud-Based Evidencentral Platform

Eckoh’s New Cloud Security Offering in Microsoft Azure Attracts a Fortune 100 Retailer

Eckoh, the global provider of customer engagement security solutions, has expanded their cloud offering to include Microsoft Azure. A key part of Eckoh’s strategy is their commitment to investing in extending their cloud platforms and security capabilities to provide flexibility and alternative options for clients. Continue reading Eckoh’s New Cloud Security Offering in Microsoft Azure Attracts a Fortune 100 Retailer

Talkdesk CX Cloud Named to Google Chrome Enterprise Recommended Program

Talkdesk®, a global cloud contact centre leader for customer-obsessed companies, announced a deeper partnership with Google as an official Chrome Enterprise Recommended partner. The partner program highlights exceptional Chrome OS partners that deliver an elevated set of features and support on the Chrome OS platform. Continue reading Talkdesk CX Cloud Named to Google Chrome Enterprise Recommended Program