KONECTA, the leading provider of Spanish-speaking Customer Experience (CX) BPO solutions, has reached an agreement with the Italian company COMDATA to create the sixth largest player in the attractive CX BPO market with close to €2 billion revenues and €300 million EBITDA. Continue reading Konecta merges with Comdata to create a BPO giant
Daily Archives: April 12, 2022
Observe.AI raises $125M Series C to Usher in AI-Empowered Era for Contact Centres
Observe.AI, an Intelligent Workforce Platform that transforms contact centres through AI, announced it has raised $125M in Series C funding led by SoftBank Vision Fund 2 with participation from Zoom Video Communications, Inc. This brings Observe.AI’s total funding to date to $213M. Continue reading Observe.AI raises $125M Series C to Usher in AI-Empowered Era for Contact Centres
Startek® Partners with AI-Powered Noise Cancellation Solutions Leader Krisp to Enhance Agent and Customer Experience
Startek®, a global customer experience (CX) solutions provider, announced that it has entered into a partnership with Krisp, an AI-powered noise cancellation solutions provider built to enhance the experience of customers and contact centre agents by cancelling background noise, resulting in clear conversations. Continue reading Startek® Partners with AI-Powered Noise Cancellation Solutions Leader Krisp to Enhance Agent and Customer Experience
8×8 and Genesys Partner to Integrate 8×8 Cloud Unified Communications with Genesys Cloud CX
8×8, a leading unified cloud communications platform, and Genesys®, a global cloud leader in customer experience orchestration, announced a product integration of 8×8 Work with Genesys Cloud CX. Continue reading 8×8 and Genesys Partner to Integrate 8×8 Cloud Unified Communications with Genesys Cloud CX
NICE Investigate Surpasses Milestone of Supporting 4 Million Police Investigations in England and Wales with Cloud-Based Evidencentral Platform
NICE announced that police forces across England and Wales have used NICE Investigate to manage more than 4 million investigations involving millions of digital evidence items. Continue reading NICE Investigate Surpasses Milestone of Supporting 4 Million Police Investigations in England and Wales with Cloud-Based Evidencentral Platform
Hootsuite welcomes Natalia Williams as Chief Product Officer
Hootsuite is pleased to announce that Natalia Williams joined the ‘nest’ as Chief Product Officer. In her role, Natalia will have responsibility for Hootsuite’s strategic product direction, product management, and product design. She will be part of the Hootsuite executive leadership team. Continue reading Hootsuite welcomes Natalia Williams as Chief Product Officer
Eckoh’s New Cloud Security Offering in Microsoft Azure Attracts a Fortune 100 Retailer
Eckoh, the global provider of customer engagement security solutions, has expanded their cloud offering to include Microsoft Azure. A key part of Eckoh’s strategy is their commitment to investing in extending their cloud platforms and security capabilities to provide flexibility and alternative options for clients. Continue reading Eckoh’s New Cloud Security Offering in Microsoft Azure Attracts a Fortune 100 Retailer