LiveVox, a leading cloud-based provider of customer service and digital engagement tools, announced that it has been selected by Credit First National Association (CFNA), the consumer credit division of Bridgestone Americas, to deliver enhanced, data-driven experiences for its contact centre customers. Continue reading CFNA, a Bridgestone company, Partners with LiveVox to Enhance Contact Center Customer Experience
Daily Archives: April 19, 2022
NICE Named Overall Leader in 2022 SPARK Matrix™ Speech Analytics Report
NICE announced that it has been recognized as the overall leader by Quadrant Knowledge Solutions in the 2022 SPARK Matrix for Speech Analytics report. The Quadrant Knowledge Solutions report, which provides market insights, competitive evaluation, and rankings for 17 vendors, gave NICE the highest ratings in both the technology excellence and customer impact performance parameters. Continue reading NICE Named Overall Leader in 2022 SPARK Matrix™ Speech Analytics Report
Launch of NEC Smart Workspace Emanates the Future of Work and Enhances the Employee and Customer Experience
NEC Corporation of America (NEC), a leading provider and integrator of advanced IT, communications, and networking solutions, announced the launch of a comprehensive suite of Workplace Management solutions that complement its UNIVERGE BLUE® CLOUD SERVICES to realize the ultimate smart workspace for workforce wellbeing, convenience, safety and seamless collaboration. Continue reading Launch of NEC Smart Workspace Emanates the Future of Work and Enhances the Employee and Customer Experience
IHG® Hotels & Resorts Taps Medallia Zingle to Create Exceptional Guest Experiences In The Moment
Medallia, the global leader in customer and employee experience, announced that IHG® Hotels & Resorts has selected the leading intelligent messaging platform, Medallia Zingle, as a preferred vendor for all brands and service levels across its portfolio of nearly 6,000 hotels in over 100 countries around the world to enhance the overall guest and employee experience. Continue reading IHG® Hotels & Resorts Taps Medallia Zingle to Create Exceptional Guest Experiences In The Moment
Webhelp and Uitblinqers join forces to strengthen position in Dutch market
Webhelp and Uitblinqers announce they are joining forces to strengthen their position in the Dutch market. Uitblinqers will continue its rapid growth trajectory under Webhelp and will remain a stand-alone entity in the Netherlands under its current management team. Continue reading Webhelp and Uitblinqers join forces to strengthen position in Dutch market
Mindfields and Uniphore announce partnership to Hyperautomate Contact Centres beyond RPA
Mindfields, a global Hyperautomation advisory firm, announced it has partnered with Uniphore, the leader in Conversational Automation. The partnership will enhance Mindfields’ offerings, thereby enabling the company to facilitate its clients move into the next phase of conversational automation. Continue reading Mindfields and Uniphore announce partnership to Hyperautomate Contact Centres beyond RPA