LivePerson upgrades Conversation Assist to supercharge agents with real-time AI recommendations

LivePerson, a global leader in Conversational AI, announced significant upgrades to its Conversation Assist capabilities, which provide agents with AI-driven, real-time recommendations for inserting content and bots directly into customer conversations with a single click. Continue reading LivePerson upgrades Conversation Assist to supercharge agents with real-time AI recommendations

Cinos to support digital transformation within Police Scotland after seven-year contract award

Cinos has been awarded with a contract from the Scottish Police Authority for the provision of a Unified Communications and Contact Platform (UCCP) for Police Scotland. After a rigorous tender process, Cinos were awarded with the seven-year contract via the Network Services 2 Framework. Continue reading Cinos to support digital transformation within Police Scotland after seven-year contract award

Sitecore Reveals Updated Product Suite, Building on Technology Innovations Gained from Recent Acquisitions

Sitecore® the global leader in end-to-end digital experience software, announced it has fully integrated the core products from the acquisitions of Boxever, Four51, Moosend and Reflektion into its Digital Experience Platform (DXP). Continue reading Sitecore Reveals Updated Product Suite, Building on Technology Innovations Gained from Recent Acquisitions

Avaya providing enhanced experiences and significant annual cost reductions for Advanced Call Center Technologies (ACT) with Avaya OneCloud™

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is providing enhanced experiences and significant annual cost reductions for Advanced Call Center Technologies (ACT) – an organization delivering outsourcing programs for some of the largest companies in the country – with Avaya OneCloud™. Continue reading Avaya providing enhanced experiences and significant annual cost reductions for Advanced Call Center Technologies (ACT) with Avaya OneCloud™

New Salesforce Service and Marketing Innovations Use Trusted Data and AI to Humanize Customer Interactions

Salesforce introduced new Service and Marketing Cloud features that humanize the customer experience with new AI-powered conversational intelligence, mobile offline access to relevant information, and Customer Data Platform innovations. Continue reading New Salesforce Service and Marketing Innovations Use Trusted Data and AI to Humanize Customer Interactions