LivePerson, a global leader in Conversational AI, announced significant upgrades to its Conversation Assist capabilities, which provide agents with AI-driven, real-time recommendations for inserting content and bots directly into customer conversations with a single click. Continue reading LivePerson upgrades Conversation Assist to supercharge agents with real-time AI recommendations
Daily Archives: April 11, 2022
Cinos to support digital transformation within Police Scotland after seven-year contract award
Cinos has been awarded with a contract from the Scottish Police Authority for the provision of a Unified Communications and Contact Platform (UCCP) for Police Scotland. After a rigorous tender process, Cinos were awarded with the seven-year contract via the Network Services 2 Framework. Continue reading Cinos to support digital transformation within Police Scotland after seven-year contract award
Sabio Group Unveils ‘Sabio Console’
Sabio Group, the digital customer experience (CX) transformation specialist, is launching a new AI-powered platform aimed at simplifying the management of customer interactions across multiple channels. Continue reading Sabio Group Unveils ‘Sabio Console’
Sigma Connected bolsters senior management team
A leading business outsourcing provider has announced the appointment of a new senior director who will support and develop the company’s renowned offshore offering in South Africa. Continue reading Sigma Connected bolsters senior management team
Pexip Engage – a Video-Enabled Customer Engagement Application – Released Today
Pexip, a global video communication platform, announced that it has launched Pexip Engage, an innovative new customer engagement application. Continue reading Pexip Engage – a Video-Enabled Customer Engagement Application – Released Today
Sitecore Reveals Updated Product Suite, Building on Technology Innovations Gained from Recent Acquisitions
Sitecore® the global leader in end-to-end digital experience software, announced it has fully integrated the core products from the acquisitions of Boxever, Four51, Moosend and Reflektion into its Digital Experience Platform (DXP). Continue reading Sitecore Reveals Updated Product Suite, Building on Technology Innovations Gained from Recent Acquisitions