New Qualtrics Social Connect Helps Companies Respond Quickly over Social Media and Chat

Qualtrics, the leader and creator of the experience management (XM) category, announced Qualtrics Social Connect, a new digital customer service and social listening solution that enables contact centre, marketing and CX teams to capture, analyze and respond to the millions of customer service requests they receive through chat, email and social media. Continue reading New Qualtrics Social Connect Helps Companies Respond Quickly over Social Media and Chat

Loris announces $12m Series A to transform AI for customer service

Loris, the conversational AI software that assists human agents in real time to make customer support more human, empathetic, and scalable, announced its $12 million Series A funding round. The series was led by Bow Capital, with participation from ServiceNow Ventures and existing investors Floodgate and Vertex Ventures. Continue reading Loris announces $12m Series A to transform AI for customer service

Top Talent Migration to Dialpad Continues With New Additions From Contact Centre and Communications Industry

Dialpad, the industry leader in AI-powered communication and collaboration, expands its cloud communications expertise with the additions of John Finch as Senior Vice President, Solutions, Customer, and Product Marketing, Homero Salinas as Senior Vice President, Global Commercial Sales, and Sangeeta Walsh as Vice President, Partnerships and App Ecosystem. Continue reading Top Talent Migration to Dialpad Continues With New Additions From Contact Centre and Communications Industry