Qualtrics, the leader and creator of the experience management (XM) category, announced Qualtrics Social Connect, a new digital customer service and social listening solution that enables contact centre, marketing and CX teams to capture, analyze and respond to the millions of customer service requests they receive through chat, email and social media. Continue reading New Qualtrics Social Connect Helps Companies Respond Quickly over Social Media and Chat →

Replicant, the leader in the Contact Center Automation market, announced it has closed its Series B funding of $78 million, bringing its total funding to more than $110 million. Continue reading Replicant Raises $78 Million in Series B Funding to Automate Customer Service →

Loris, the conversational AI software that assists human agents in real time to make customer support more human, empathetic, and scalable, announced its $12 million Series A funding round. The series was led by Bow Capital, with participation from ServiceNow Ventures and existing investors Floodgate and Vertex Ventures. Continue reading Loris announces $12m Series A to transform AI for customer service →

Quantum Metric, the Continuous Product Design platform for customer-driven digital experiences, announced an integration with ServiceNow to extend insight into individual customer experiences. Continue reading Quantum Metric Integrates with ServiceNow to Ease Contact Centre Frustration →

Lifesize®, the original inventors of high-definition video conferencing and creator of the world’s first cloud-based omnichannel contact centre, introduced Lifesize Connect Plus+, a new DSS feature for its 4K Lifesize Cloud Room hardware. Continue reading Lifesize Connect Plus+ Enables Multivendor Hybrid Video Meetings →