EdgeTier, who help customer contact centres improve customer experience using AI, announces that it has raised €6 million in Series A funding in a round led by Smedvig Capital, with participation from Episode 1 and Act Venture Capital. Continue reading EdgeTier raises €6m in Series A round led by Smedvig Capital
Daily Archives: June 13, 2023
ServiceNow introduces Now Assist for Virtual Agent
ServiceNow, the leading digital workflow company making the world work better for everyone, announced its newest generative AI solution, Now Assist for Virtual Agent, designed to create truly conversational experiences for more intelligent self‑service. Continue reading ServiceNow introduces Now Assist for Virtual Agent
Qualtrics and Bain & Company Introduce Early Access to NPS® Outer Loop, an End-to-End Way to Manage Customer Experience Enhancement Opportunities
Qualtrics and Bain & Company, creators of Net Promoter Score® and Net Promoter SystemSM, announced the NPS® Outer Loop powered by Qualtrics for early access customers. Continue reading Qualtrics and Bain & Company Introduce Early Access to NPS® Outer Loop, an End-to-End Way to Manage Customer Experience Enhancement Opportunities