Lightico, market-leading provider of digital customer interactions, announced its acquisition of Europe’s leading customer experience technology provider, Vizolution, which positions the joint company as the global leader in B2B2C Digital Completion for the financial services and telecom industries. Continue reading Lightico Acquires Vizolution as Demand Booms for Digital Customer Completion
Daily Archives: June 12, 2023
Evolve IP Unveils Enhanced Contact Centre As A Service Solution As Omnichannel Focus Accelerates
Evolve IP has added a powerful new contact centre solution to its integrated collaboration services mix – as demand intensifies for a more centralised omnichannel customer experience across the EMEA region. Continue reading Evolve IP Unveils Enhanced Contact Centre As A Service Solution As Omnichannel Focus Accelerates
Hammer and Servion Announce Strategic Partnership to Accelerate Deployment of End-to-end CX Assurance for Omnichannel Contact Centres
Hammer, the leading global provider of end-to-end contact centre testing and CX assurance solutions, has announced a strategic partnership with Servion, a leading contact centre and CX solutions provider, to speed up the deployment of superior solutions that address the complexity of modern contact centre environments. Continue reading Hammer and Servion Announce Strategic Partnership to Accelerate Deployment of End-to-end CX Assurance for Omnichannel Contact Centres
SAP Emarsys Introduces Mobile Wallet for Personalized Customer Loyalty Experience
SAP Emarsys announced a new channel, Mobile Wallet, to expand its suite of omnichannel capabilities that empower brands to engage with customers anywhere. Continue reading SAP Emarsys Introduces Mobile Wallet for Personalized Customer Loyalty Experience