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Daily Archives: June 8, 2023

Who's Buying What?

The Contact Company Selects Calabrio WFM to Power BPO Operations

June 8, 2023 Sam Heggie-Collins

Calabrio, the workforce performance company, has announced that business process outsourcer (BPO) The Contact Company (TCC) has selected Calabrio ONE software to support the company’s ambitious growth plans. Continue reading The Contact Company Selects Calabrio WFM to Power BPO Operations →

Calabrio
Partnerships

Twilio and Google Cloud Expand Partnership to Improve Customer Experience with AI

June 8, 2023 Sam Heggie-Collins

Twilio and Google Cloud announced an expansion of their long-standing partnership to bring Google Cloud generative artificial intelligence (AI) to Twilio’s customer engagement products to improve experiences for millions of end users. Continue reading Twilio and Google Cloud Expand Partnership to Improve Customer Experience with AI →

Twilio
Appointments

Intradiem Names Tim FitzGerald as New EVP of Sales

June 8, 2023 Sam Heggie-Collins

Intradiem, the leading provider of Intelligent Automation solutions for contact centre and back-office teams, announces that Tim FitzGerald has assumed the role of Executive Vice President of Sales, effective immediately. Continue reading Intradiem Names Tim FitzGerald as New EVP of Sales →

Intradiem

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