Calabrio, the workforce performance company, has announced that business process outsourcer (BPO) The Contact Company (TCC) has selected Calabrio ONE software to support the company’s ambitious growth plans. Continue reading The Contact Company Selects Calabrio WFM to Power BPO Operations
Daily Archives: June 8, 2023
Twilio and Google Cloud Expand Partnership to Improve Customer Experience with AI
Twilio and Google Cloud announced an expansion of their long-standing partnership to bring Google Cloud generative artificial intelligence (AI) to Twilio’s customer engagement products to improve experiences for millions of end users. Continue reading Twilio and Google Cloud Expand Partnership to Improve Customer Experience with AI
Intradiem Names Tim FitzGerald as New EVP of Sales
Intradiem, the leading provider of Intelligent Automation solutions for contact centre and back-office teams, announces that Tim FitzGerald has assumed the role of Executive Vice President of Sales, effective immediately. Continue reading Intradiem Names Tim FitzGerald as New EVP of Sales