Observe.AI, the live conversation intelligence platform for contact centres, introduced its 30-billion-parameter Contact Center LLM and new Generative AI Suite for boosting agent performance. Continue reading Observe.AI Introduces 30-Billion-Parameter Contact Center LLM with New Generative AI Product Suite
Daily Archives: June 21, 2023
Qlik brings the power of Generative AI into the Qlik Analytics Experience
Qlik® introduced a suite of OpenAI connectors that will help customers seamlessly and securely bring Generative AI content into Qlik to support a wide range of cloud analytics and automation use cases. Continue reading Qlik brings the power of Generative AI into the Qlik Analytics Experience
iQor and AmplifAI Join Forces to Revolutionize Call Centre Performance With Interaction Analytics and AI
iQor, a leading global provider of business process outsourcing (BPO) solutions, is proud to announce its strategic partnership with AmplifAI, the leading AI-driven performance enablement platform dedicated to leveraging data to create personalized environments for employee success. Continue reading iQor and AmplifAI Join Forces to Revolutionize Call Centre Performance With Interaction Analytics and AI
Alorica Launches Alorica IQ to Meet Demand for Digitally Led Customer Interactions
Alorica Inc., an award-winning global leader in next-generation customer experience (CX) solutions, announced the addition of Alorica IQ, a digital foundry that integrates technology into all its services and customer interactions. Continue reading Alorica Launches Alorica IQ to Meet Demand for Digitally Led Customer Interactions
Poly and Vyopta Announce Partnership to Empower Customers to Inform Decisions on Space and Technology Utilization
HP | Poly, a leading provider of pro-grade audio and video solutions, and Vyopta, a leader in digital collaboration and experience optimization, have partnered to provide data to offer customers actionable insights that will inform decisions to optimize space and technology utilization. Continue reading Poly and Vyopta Announce Partnership to Empower Customers to Inform Decisions on Space and Technology Utilization