CM.com, a global leader in conversational commerce solutions, is excited to kickstart its new cross-product Generative AI platform with a group of 10 of its leading customers. Continue reading CM.com is Launching Advanced Cross-Product Generative AI Capabilities
Customer experience specialist Ventrica is delighted to announce that they have become a fully accredited “Living Wage” employer. Continue reading Ventrica celebrates commitment to Real Living Wage
Consumers today expect personalized experiences throughout their customer journey. Numerous retailers are falling short of meeting these expectations, but a recent study conducted by CM.com sheds light on the potential for improving overall brand perception by enhancing consumer experiences with personalization opportunities. Continue reading CM.com Research on Personalization: Are Retailers Getting It Right?
Invoca, a recognized leader in conversation intelligence AI, released its 2023 State of the Contact Center Report to pull the curtain back on how contact centre agents work, what makes them happy, and how contact centre managers use conversation intelligence AI to drive contact centre performance and excel in customer satisfaction. Continue reading Invoca Report Finds 62% of Contact Centre Managers Cannot Analyse Enough Calls to Evaluate Agent Performance Accurately
Vodafone Qatar and Microsoft have signed a Memorandum of Understanding (MoU) to facilitate their collaboration offering an end-to-end AI Digital Contact Centre Platform suitable for all organizations that want to modernize their Contact Centre Operations in Qatar. Continue reading Vodafone Qatar and Microsoft agree to offer AI digital contact centre solution