Dealing with legacy infrastructure can directly impact the agent and the customer experience. Continue reading 45% of CX leaders are finding their legacy systems are prohibiting the customer experience
Daily Archives: June 14, 2023
Capita wins £50m contract with City of London Police
Capita announces it has been awarded a contract by the City of London Police to deliver customer contact and victim engagement services for the force’s new fraud reporting service. Continue reading Capita wins £50m contract with City of London Police
Verint Da Vinci AI Leverages the Latest Artificial Intelligence Innovations
Verint® introduced more Verint Da Vinci™ AI capabilities to enable faster time-to-value, enrich business processes, and augment the human workforce. Continue reading Verint Da Vinci AI Leverages the Latest Artificial Intelligence Innovations
Study Finds Consumers Conflicted on Use of Artificial Intelligence
Consumers have confidence in artificial intelligence (AI) as a tool for transforming their customer experiences but have growing concerns over AI’s increased prevalence in other disciplines, according to new research from Pegasystems. Continue reading Study Finds Consumers Conflicted on Use of Artificial Intelligence
Momentive names Eric Johnson CEO and announces plans to return to iconic SurveyMonkey brand
Momentive, the maker of SurveyMonkey, announced that it will return to its iconic SurveyMonkey brand name under the direction of new CEO Eric Johnson. Departing CEO Zander Lurie recently stepped down after seven years leading the company. Continue reading Momentive names Eric Johnson CEO and announces plans to return to iconic SurveyMonkey brand
Verint Launches Open CCaaS Platform Offering Freedom and Flexibility to Future Proof the Contact Centre
Verint® will demonstrate its Open Contact Center as a Service (CCaaS) platform at Engage 2023 customer conference, the industry’s premier customer engagement event in Las Vegas. Continue reading Verint Launches Open CCaaS Platform Offering Freedom and Flexibility to Future Proof the Contact Centre