Freshworks announced Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace. Continue reading Freshworks Unveils New Generative AI Enhancements Across Product Lines to Power Greater Business Efficiency
Daily Archives: June 22, 2023
UJET Introduces New Contact Centre Mobile App for Agents and Employees On-the-Go
UJET, Inc., the world’s most advanced contact centre platform, announced the availability of its Agent Mobile App. The app empowers agents, employees, and experts who are remote, in the field, or on-the-go to deliver faster and more effective customer service. Continue reading UJET Introduces New Contact Centre Mobile App for Agents and Employees On-the-Go
Sigma Connected welcomes West Midlands Mayor as growth continues
Sigma Connected, which provides customer contact services for the utilities, financial, telecommunications and retail sectors, now employs 5,000 people as its number of clients expands across the UK, and in the company’s South African and Australian businesses. Continue reading Sigma Connected welcomes West Midlands Mayor as growth continues
Sinch takes customer messaging to the next level with AI-powered Smart Conversations for Conversation API
To meet the rising bar for exceptional customer experiences, Sinch, has launched Smart Conversations, a powerful AI capability integrated into Sinch’s Conversation API. Continue reading Sinch takes customer messaging to the next level with AI-powered Smart Conversations for Conversation API
Investment in Employee Experience, Cloud and AI Drives Improved Customer Experience, New NTT Report Shows
NTT Ltd., a leading IT infrastructure and services company, has launched its 2023 Global Customer Experience Report, which reveals that customer experience (CX) remains a top C-suite priority, with 95% of organizations now having a named C-suite executive responsible for this business area. Continue reading Investment in Employee Experience, Cloud and AI Drives Improved Customer Experience, New NTT Report Shows
UserTesting Integrates with Atlassian’s Jira Product Discovery
UserTesting, a leader in experience research and insights, announced a new integration with Atlassian’s Jira Product Discovery, making it easy to share video-based human insights across the organization, and better align business and tech teams around a shared understanding of their customer. Continue reading UserTesting Integrates with Atlassian’s Jira Product Discovery