KMS Lighthouse, a global leader in knowledge management, announced its partnership with Foundever™, a global leader in the CX industry, combining its best-in-class knowledge management technology and 30 years’ worth of strategic expertise implementing superior customer and agent experiences with Foundever to deliver end-to-end knowledge management for large enterprises. Continue reading KMS Lighthouse and Foundever™ Enter Strategic Partnership to Deliver SaaS Enterprise Knowledge Management for Contact Centres
Daily Archives: June 15, 2023
PCI Pal is Enhancing Contact Centre Payments Through the Power of AI
PCI Pal®, the global SaaS provider of secure payment solutions for business communications, is leveraging its technology to allow organisations to integrate secure payment options to Intelligent Virtual Assistants. Continue reading PCI Pal is Enhancing Contact Centre Payments Through the Power of AI
Verint Enterprise Experience Management Consolidates Customer Listening Posts and Unifies Unstructured Data Across the Enterprise
Verint® introduced Verint Enterprise Experience Management (XM) which offers powerful new capabilities to seamlessly deliver experience insights at scale across a brand’s customer touchpoints. Continue reading Verint Enterprise Experience Management Consolidates Customer Listening Posts and Unifies Unstructured Data Across the Enterprise
Sabio Group Launches Groundbreaking Wellbeing Companion Solution as part of major Programme
Sabio Group has announced the launch of a new and innovative Wellbeing Companion solution, which is a key part of its newly created Wellbeing Programme. Continue reading Sabio Group Launches Groundbreaking Wellbeing Companion Solution as part of major Programme