Zendesk, announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads. Continue reading Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers
Daily Archives: June 26, 2023
Teleperformance expands commitment to hiring refugees
Teleperformance, a global leader in digital business services, announced its commitment to hire 500 refugees, including Ukrainian refugee women, over the next three years across its Europe operations including in France, Germany, Portugal and the U.K. Continue reading Teleperformance expands commitment to hiring refugees
EvaluAgent Raises $20 Million to Fuel Continued Growth and Global Expansion in Contact Centre Quality Assurance & Workforce Engagement
EvaluAgent, a contact centre quality assurance and performance improvement software, announced that it raised $20 million in a Series A round from PeakSpan Capital, a Silicon Valley and New York City based investment firm focused on growth-stage B2B software companies. Continue reading EvaluAgent Raises $20 Million to Fuel Continued Growth and Global Expansion in Contact Centre Quality Assurance & Workforce Engagement
New State of CX study from SurveyMonkey shows major disconnect between CX and digital marketing pros and customers
New data from SurveyMonkey, a global leader in online surveys and forms, reveals a drastic disconnect between consumers’ feelings and CX and digital marketing professionals’ perceptions about customer experiences. Continue reading New State of CX study from SurveyMonkey shows major disconnect between CX and digital marketing pros and customers