Only 8% of customers used a chatbot during their most recent customer service experience, according to a survey by Gartner, Inc. Of those, just 25% said they would use that chatbot again in the future. Continue reading Gartner Survey Reveals Only 8% of Customers Used a Chatbot During their Most Recent Customer Service Interaction
Daily Archives: June 19, 2023
Avaya Enterprise Cloud Enables Global Organizations to Future-Proof Communications
Avaya, a global leader in customer experience solutions, is helping organizations around the world to future-proof their communications with Avaya Enterprise Cloud. Continue reading Avaya Enterprise Cloud Enables Global Organizations to Future-Proof Communications
Avaya and Alvaria Partner to Empower Proactive Customer Experience Transformations with Advanced Outbound Capabilities
Alvaria announced an expanded partnership with Avaya, a leading provider of customer experience solutions, to further strengthen the Avaya cloud portfolio with state-of-the-art outreach capabilities. Continue reading Avaya and Alvaria Partner to Empower Proactive Customer Experience Transformations with Advanced Outbound Capabilities
Avaya Bolsters C-Suite to Accelerate Business Transformation
Avaya, a global leader in customer experience solutions, announced the appointment of three executives to strengthen the Company’s leadership team. Continue reading Avaya Bolsters C-Suite to Accelerate Business Transformation